Search Hotels Near West Hartford Reservoir, West Hartford

"You get what you pay. Rooms were not clean or vacuumed. Had to ask for clean towels after being out of the room all day. Included breakfast was poor. Location is great if you're looking for an affordable spot close to downtown. Literally only a 5 minute drive."

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Absolutely Awful, I wish I spent extra $50 -$100 and went somewhere else! Or maybe read some reviews, not good at all!"

"Everything was great"

"Parking is easy and convenient. Attached via an elevator. The room was clean. Lots of options for food in the downtown area. The staff was very friendly and offered us cookies on check in and check out. "

"Plumbing - Toilet did not function correctly and I had to plunge on initial entry into room. Low water pressure."

"We loved the hotel’s old country elegance and the estate like setting at the foothills of Avon mountain. The beautifully wood paneled tavern room served excellent dinner with live music. Breakfast was served in the bright and airy dining room with an atrium like setting. Our room was very spacious by today’s standards and beautiful. Great for a weekend getaway."

"Staff was attentive and professional. Will go back again "

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