Search Hotels in West Edmonton, Edmonton

"Room wasn’t so clean and so cold "

"Check in was a little later in evening. 11pm. Lady at front was not super warm and welcoming. Heater made clicking/drip noises all night. "

"Clean and organized "

"C"

"The pool and gym was shared by adjoined Four Points hotel and yet it wasn't that busy and the pool and gym are well maintained. Staff were friendly and accommodating 👏"

"The room itself was fine for a mid-range hotel. However, my experience with customer service was extremely disappointing. At check-in, I was alone with two toddlers and luggage, trying to get them into the elevator. Multiple staff members stood at the desk watching as I struggled. No one offered to help. The elevator nearly left with my luggage before I could get everything inside. That lack of basic hospitality set the tone for the stay. I also had two back-to-back bookings. I was initially told I would need to fully check out and check back in, which felt unnecessarily rigid. Even after that was adjusted, I was still required to pay a separate deposit for each booking, even though I stayed in the same hotel continuously. The approach felt inflexible and lacking in empathy. The complimentary breakfast added to the frustration. Because managing breakfast downstairs with two toddlers was chaotic, I often woke up early to quickly take a plate back to the room. Each time, I had to over-explain why I needed to bring paper plates upstairs, which again felt unnecessarily rigid and lacking in basic understanding. Because of the overall experience, I chose to check out a day early. The rooms may be acceptable for the price point, but the service made this a very disappointing stay."

"Yes it was we cooked our supper in our room. Great place Great staff that makes sure everything is perfect for there guests. Highly recommend!!!"

"Great stay, clean room, helpful staff. Elevators never quick enough and never all running. But will back for our annual family trip "

"Staff were friendly and the property was clean."