โรงแรมและที่พักเวสต์ ออโรรา

"Very helpful and enjoyed my stay. Would stay again."

"Called 2 hours after checking out of the hotel, and asked a staff member to retrieve my childs retainer they forgot. Front desk would do nothing but "make a note" for housekeeping. It was sitting in a paper bowl right next to the sink, out in the open. Not covered, not hidden, simple task. Housekeeping just threw it away. Now its costing me $500 to replace them. Yes my ADHD child didn't do as they were told, and that falls on us. But the lack of any proper assistance by the staff is unexcusable....

"La propiedad está sucia, sin mantenimiento y poco servicio"

"Staff was very kind, welcoming and helpfull. The hotel is new, clean and air condition was working perfect. Lots of parking spots and reasonable prices. Highly recommended 👍"

"The rooms were outdated, my bathroom had a smell of a covered up mold maybe, the rooms were either too cold or too moist if I turned it down. My AC unit was broken on the 2nd floor. Staff was very nice, very nice especially the breakfast lady, always singing and happy. The breakfast was good and always full and available. The pool had late hours which I loved since our days were busy. I’d stay there again in a different room."

"The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good. "

"Hygiene is poor, cleaning is not done properly"

"We had a family emergency and had to get a room last minute. We booked our room on Expedia. We arrived shortly after 11 pm. Noone was on site to check us in. Over a house phone we were told they didn't have a two-bed room and they transferred us to another location about 15-20 minutes away. When we got there we talked to somone on the house phone who let us in but had no knowledge of the transfer. He eventually gave us a room and left a note for the day staff."

"Checked into a robot, ceiling leaking, no plug for the bath"

"I did like the aspect of a suite I didn’t feel so confined what I did not like was that the room did not look upgraded, the breakfast was not anything to remember! I was glad I was only staying one night and McDonald’s was around the corner which was appealing! Aside from the breakfast, not being up to par. The lady running the breakfast area was working really hard."

"We enjoyed our visit"

"Clean and spacious"

"Parkeren was goed, personeel vriendelijk en behulpzaam, ontbijt was goed maar niet heel uitgebreid. Schoonmaak van de kamer en het vervangen van handdoeken e.d. was onder de maat. We verbleven er 6 nachten en moesten na 4 dagen bijna om schoonmaak en schone handdoeken smeken.. Is een verbeterpunt!"

"Great place to stay in yorkville."

"The property is really outdated. The pictures online need to be updated so other guests see the real property. My room I checked into was really outdated. The bathroom floor and shower were extremely old and uneven, the shower had mold, the carpets were old and needed care. I lifted the side of my mattress and food crumbs were there. The hallways smelled like weed all week! Stay here if you are in a jam and need a quick place to stay."

"The staff were extremely unprofessional and disorganized. Be prepared to pay an additional $2-per-day utility fee during your stay, which is not disclosed on either Expedia or the hotel’s direct site. If you could, book elsewhere."

"Ground floor unit, roaches near the bathroom, spider in the bed. Crack in the door wide enough to see daylight through, which is probably how they got in. Blinds don’t cover the whole window, so if someone inconsiderate is parked in front of your room at night, the headlights glare on you in bed while you’re trying to sleep. Shady people hanging out outside the rooms, watching everyone coming and going. Some dude pacing around outside the units going “Where’s muh money?”, apparently having lost...

"I pay similar price for much more amenities. Floor is hard wood, no carpet. There is no breakfast, no gym, no pool. Some lights were not working. Bathroom did not have body wash, conditioner and we had to ask front desk for shampoo. They gave us bars of soap, but was not even scented. This is first time I see a hotel with no coffee offered either in the room or in the lobby. Laundry room behind the front desk was dirty and trash on the floor. This more like rental apartment than a hotel room. I...

"The hotel decor is simple, but clean. Parking availability is almost all at the back. Not much they can do about it. But there is lots of spaces, just far enough away to make me a bit nervous walking from the car to the doorway. There is no one around. But it was fine. Breakfast is ok. Nice it’s included with the room"