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"It is a ok property so upgrades is needed .but rooms are not bad.beds could be better."

"At checkout, I asked for a receipt. The clerk said he could not print right now. I asked that he email it and he agreed. It has been 8 hours and 4 phone calls and still cannot get a copy of my receipt."

"Kids loved the Family Suite, staff is helpful and polite. "

"Had to pay for breakfast & the hotel was in bad condition "

"Friendly, clean, and very comfortable beds "

"Everything was clean and perfect!!! We would stay here again!"

"Clean staff helpful and nice"

"nice telli"

"Parking was good and as a bonus free. Bed was a little uncomfortable due to sinking into it, maybe due to age versus softness."

"FOOD WAS GOOD PARKING SAFE"

"I stayed here for 2 weeks and think this would be my go-to hotel anytime I come back to Chicago to see friends and family in the future. The room was clean, which is the most important thing to me. There was more lighting in the room than most of the hotels I've stayed at, which I liked. On weekdays it was so quiet and peaceful. On weekends, there were loads of children making a non-stop ruckus using the halls as a playground but never after 10 PM. But the weekdays were very serene. It's next...

"As helpful as the front desk staff was, the halls smelled, our room had a terrible smell of mildew and the air conditioner/heater unit would smell like burnt hair when it was turned on. We found bugs (carpet Beatles/ants) and were offered a discount if we stayed another night only to be offered a discount on a weekend rate which was just as much as the room was. I was not happy with this and would never recommend it."

"Eggs and sausage were awful. The only thing that we could eat was oatmeal. Staff was friendly and professional. Room was very clean. Pillows felt cheap.. but the bed was good. "

"This is a very clean and nice hotel. It feels brand new and the staff was incredibly friendly and polite. My only complaint was the noise. It seems like when building this hotel, they really cheaped out on soundproofing. It’s right next to the interstate which was loud inside the room, Also, you could hear every footstep in the room above us, and they apparently had young kids who were running around all until almost midnight. And I mean you could really hear them. On the second night we stayed,...

"Friendly staff, convenient, housekeeping staff availability, comfortable."

"It was easy to check in and the employee was very nice. The location is a little intimidating at night time but overall the hotel was very nice. The room wasn't the cleanest and it could have been updated. The bathroom door wouldn't close/lock. Overall I was satisfied with the room and staff. The breakfast was cereal, bagels and waffles. I would stay here again if I needed too."

"This resort was just ok imo. Pretty old and dated. Not the worst place I’ve been but needs work. Carpet old , old scratched up furnishings in the rooms. ATP no hotel should have a tub only glassed in showers. Didn’t use the amenities like the bowling alley as it was closed when we arrived. This place is def for golfers. Asked for a room w a view of the GC and what I got was a view of a parking lot and trees blocked the view of the course. Although Itasca itself didn’t have much to offer it is...

"Our room was extremely clean and was very comfortable! The bed was great and amenities were wonderful! The entire staff at checkin and breakfast were so friendly and helpful! We couldn’t have asked for a better breakfast-probably the best we’ve had in a hotel! It was in a very convenient location too!"

"The check in process took forever as there was no one at the front desk. The staff was just there to do the job, nothing more. The location of the property was very good. "

"Yes and yes"