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"The staff at check in was the least professional I have ever encountered. "

"everybody in here, are very nice and very clean"

"Brava, to all the staff here"

"Good stay "

"We had an excellent experience all around. "

"Great hotel!"

"Hotel was very clean and newly renovated, although they were doing construction on the second floor, which made a strong paint smell, but besides that in excellent stay. "

"This is a perfect hotel for pets . There’s plenty of room to walk around "

"Breakfast was exceptional. We couldn’t have been happier during our stay."

"Pool was clean, room was clean and comfortable. Staff was kind and helpful. Beds not comfortable. Besides the bed it was a great stay. "

"PARKING WAS FINE-DID NOT USE BREAKFAST"

"I chose the Comfort Inn & Suites West Springfield for a special birthday weekend getaway, specifically looking forward to relaxing in the pool and hot tub area. While the front desk staff (particularly the lady at check-in) was incredibly kind and welcoming, I unfortunately cannot say the same for the rest of my experience.My stay was significantly impacted by a complete lack of supervision in the pool area. Throughout the weekend, there were groups of unattended children jumping in and out of...

"Horrible "

"Room had roaches and they wiuld not refund my money."

"Tbh rough times "

"Everything good but should not charge for parking"

"Stayed for a quick night away. We arrived late and the staff was incredibly friendly. Clean property with easy parking. "

"We prepaid for the room. We arrived at 11PM, tired after a long drive, and they had no room. We waited a long time while the night desk clerk cleaned a room. The room wasn't very clean."

"The facilities need some updates. The breakfast made my husband and I sick. The electricity went off during March Madness. Would not stay again."