Search Hotels Near Webster Theater, Hartford

"The hotel was not acceptable for many reasons. I had 4 rooms. None of the rooms had any information about local stuff, TV channels, or the area. 2 rooms had no hair dryer. One room (401) the phone didn’t work, the bathroom door handle fell off, there was mold on the tub, ceiling and wall, there was coffee but no coffee maker, and the room was not clean when we arrived or cleaned on our 2nd day there. Room 403 TV did not work with the remote. The desk person came to the room and told my 84-year-old mother she could reach up and around the tv to control it. We called the front desk for 5 minutes with no answer to get this response when she finally responded. In the same room, there was a door stop in the floor that was a tripping hazard when using the closet. Bathroom amenities included 3 different brands - a bar of soap, a tiny shampoo, and a lotion. No conditioner. It seemed like they got the products at a close out sale or something. There was nothing about this place to set it apart from the cheapest motel, but it wasn’t cheap. Breakfast was ok. Coffee in the lobby was terrible. The whole place smelled of weed and air freshener spray. Every single time we left our room, the key card stopped working. Prior to arriving, I tried to call the hotel numerous times. They never answered. So don’t recommend this place that is actually very conveniently located."

"The front desk gal was lovely and tried to remedy the situation. The exterior is sketchy at best. Lawn not maintained. The only thing around is a graffiti parking garage and a seedy stand along corner store. I took the stairs and when we got to our floor the smell of marijuana was overwhelming. We opened the door to our room and the smell hit us in the face. We immediately went down and the girl said they had no vacancies and she had to call her manager. 20 minutes later, a room miraculously opened up? The room we ended up in okay. Blanket and towels were stained. There was someone else’s hair in the toilet. For almost $400 a night, I did expect a higher quality of cleanliness. The only upside was proximity to the venue we were going to."

"Kind of dirty, floors were dirty in common area/foyer, stuff stuck to the walls, hair in the shower when we got there. Pool closed, end of May. Staff was upset when we asked for more towels on our third day. Ok place for a quick stop, but I wouldn't stay for more than one night, probably wouldn't go back."

"Only issue was difficulty keeping the a/c and fan on."

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Yes "

"Parking is easy and convenient. Attached via an elevator. The room was clean. Lots of options for food in the downtown area. The staff was very friendly and offered us cookies on check in and check out. "

"Plumbing - Toilet did not function correctly and I had to plunge on initial entry into room. Low water pressure."

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