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"It was lovely accommodation. Very clean and comfortable and in an excellent location. There were only a few small reasons I didn't give a 5 star rating. We were staying for 3 nights; it would have been nice to have a bath mat...or even an extra towel. And considering we were required to take out the rubbish (which is totally fine), an extra bin bag or 2 would have been appreciated together with a dish cloth to clean the kitchen with. Other than that, it was a great place to stay."

"Fantastic, has heaps of extra touches, roomy and quality!!! close to the beach also! "

"Nice clean room in a good location"

"Smooth check in with an unexpected upgrade, much appreciated!"

"Our room was large and clean but simple. Bathroom looked to have been recently renovated."

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"

"Location was fantastic. Room was clean and staff were very friendly"

"Extremely friendly staff. "

"Romantic getaway. Thanks for having us :)"

"Good location on the main highway"

"The stairs are very steep inside the apartments, and the handrail only goes part way up. As an elderly couple wirh hip replacements we found the stairs had to negotiate."

"Room was ok but seemed over priced for what we got."

"This property is always clean And always comfortable, we highly recommend."

"Was impressed on the size and updated kitchen, living area. Only let down was the old bathroom. Also apparently won't let guests smoke outside, need to exit the whole park!"

"The room was nice n the location was great ."

"The room was lovely, the shower was amazing. Thanks for a great stay"

"stayed in a studio room the room was fine but due to wet weather the grassed areas were very messy and will need some work to rectify"

"A lovely place to stay. Perfect for our needs. Friendly and helpful staff."

"Bedding and decor was lovely. Nice hot rain shower."