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"Fully equipped room, helpful person at check in"

"Lovely hotel, staff friendly and helpful, location was spot on 10 minute walk down to Richmond Town Centre, stunning scenery facing hotel and River Thames, Hotel smelt gorgeous and the fires were lit of an evening which was so christmasy with the decor, we had a couple of drinks in the bar and it was stunning so relaxing and again lovely staff would love to return soon , thankyou "

"All excellent except one member of staff who was really rude "

"Breakfast was great and the food available 24/7 was amazing. I had my flight the next day in the morning and the hotel was super convenient. "

"Quality/Price Top "

" Spotless hotel and great location."

"Great stay! Clean and fun! "

"As fabulous as ever! Courteous staff, excellent room amenities and a well-stocked club room! Great proximity to departure hall, literally a 4 minute walk. This has been my choice for many years, whenever flying from Heathrow, irrespective of which terminal I fly from! "

"Absolutely beautiful hotel, excellent service, attention to detail, facilities, top class highly recommend. "

"Excellent staff and services available. Good location for central London and the rugby."

"Very noisy room as by lifts"

"Ok"

"First of all, it was very nice because it is close to Windsor Castle. Also, having a parking lot is the biggest reason I would recommend this hotel to other"

"Perfection and historical elegance at the highest level. The most comfortable bed I have experienced in a hotel in many years. The grounds inspire with their cared for beauty. The architecture of the manor house is extraordinary. We shall be returning! "