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"Booked for long weekend with family. Check in was at 3pm but had to wait 2.5 for rooms to be cleaned and got access to rooms at 5:30pm. No drinks from bar no compensation offered (complained and got it later), staff were very unhelpful. Delay completely ruined break. They offered a late checkout next day as compensation so we thought we would use the pool to find that children are not allowed in the pool until late afternoon to allow club members to use the pool, awesome. Hotel is nice and...

"Impressive hotel! Feels like the whole building was state-of-the-art. All staff were welcoming and friendly. Will definitely consider coming back!"

"The challenge with the NED is the photos show a rooftop open are pool and seating area and a basement pool and spa. Plus multiple bars and restaurants. You think you are buying into an experience you can enjoy for a weekend. Unfortunately you are just getting a room. Even if you splash out for a great room, it’s just a room. Then spa is extra, the breakfast is extra, everything is chargeable, plus hidden charges. And the greatest scam, the rooftop is members only and not available to guests at...

"I loved the art, carpets and colour in the hotel! We stayed here after a nearby wedding, It was very conveniently located and the breakfast was excellent!"

"It's was nice hotel to stay in deffo stay here again 😄👍❤️"

"Albergo top"

"I had a great stay here when in canary wharf for meetings. Although the hotel is little dated for a 5*, it has an amazing leisure centre access with beautiful riverside pool. The staff were all really attentive and fantastic. Particular shout to Cindy who was super helpful to me on reception. Really appreciate it. "

"The neighborhood was wonderful and the restaurant Ivy across the street was absolutely perfect. Great room and excellent service staff"