The resort was beautiful, people were friendly and for the most part everything was great. One complaint is they are doing renovations and the machinery was very loud all day every day we were here (tile work, jackhammers, etc). It took away from the relaxing atmosphere of Hawaii.
The last day we were here we requested a late checkout as our flight did not leave until 9:30 PM that night. We were given a 1 PM late checkout with option to pay 1/2 day room rate ~$150 with the caveat we might have to move rooms for that last day. When we came back to the front desk to confirm and pay that, another employee Elizabeth told us that our room had been booked for the next day and that whoever told us that was new (which she later took back) and they “didn’t do that” ie allow guests to move to another room for the final half day…basically too bad, we were going to have to sit around for six hours. The employee who had told us it was okay was luckily still at the desk and we were told we can try to ask her, good luck. After nine days there, you would think they would do their best to accommodate us. We did speak to the very nice employee Kiani who took care of us with a smile but it did leave a bad impression that Elizabeth wouldn’t just accommodate her guests. We were paying for it after all. Some people will do everything they can to help others and some people will do everything they can not to.
In summary, it was a wonderful stay, just a few minor issues. Pools were amazing.