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"Staff more interested in their phones than service. Initially gave me a room that was occupied and although I asked twice for my bags, they were not delivered and when they finally were, they were left outside my room. Tiles in the bathroom are very very slippery so always put down a towel on the floor so you don’t break your neck!"

"Amazing stay, the staff took great care of me."

"Tried to cancel a non-refundable booking a month ahead of staying because of government restrictions and cancelled flights but no flex given. Regardless of policy, there were no responses, just ignored. I appreciate it’s a difficult situation but no acknowledgment via several channels is rude and unprofessional. "

"The biggest reasons for my poor review were that they did not ever clean the room while we were there, despite being asked and that much of what was promised online (rooftop, lobby lounge, satellite tv) were not actually provided. Other than breakfast, it is a bare-basics place. Clean room to start with, not much more."

"Great experience all around. The staff was exceptional, the room service was fantastic, and the rooms were absolutely beautiful. The fact that it’s right next to Petra makes it incredibly convenient and adds even more to the overall experience."

"Our stay at Petra Heart Hotel has been amazing! The room is clean, comfortable and updated. The beds are super comfortable. It is close to many restaurants within walking distance. The hotel comes with free breakfast which were all tasty. Most of all, it’s within 5 minute drive to Petra Visitor Center. The hotel Manager, Narati, has been very helpful who gave useful tips visiting Petra as well as restaurants recommendations. He’s very friendly and always willing to help to make your stay comfortable. The hotel is an excellent value for your money! "

"Almost like a heaven."

"Rooms were very clean and spacious.. hotel was well located meters from Petra visitors center..breakfast was delicious..very friendly staff..high tech hotel.. air conditioning worked perfect…100% cotton sheets..comfortable mattress.. lots of restaurants and shopping stores around..! I recommend this hotel 100 %"

"Clean and modern room, staff is so friendly and ready to help with any request."