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"Everything about the Hotel was excellent. Lovely, friendly, very helpful staff, compty bed and room, clean and with coffee/tea/biscuits provided. Breakfast was first class, trout with poached eggs were perfect, Trish went above and beyond to help us with my disabled husband, she even collected our cases from our room and a staff member took and loaded them into our car. Would certainly stay here again."

"A wonderful place to stay. A fantastic old building with so much character and lovely country views. Bedrooms very comfortable with great attention to detail and well thought through. Excellent breakfast and a good menu for dinner - well presented and very tasty. The highlight though were the staff throughout. It's such a pleasure to receive genuine excellent customer service from start to finish. Thank you."

"A historic building in a central position in Frome, clearly an old coaching inn or similar. The bedrooms sit within a maze of staircases and corridors. Some stairs are best suited to young mountain goats. My room was on the top floor, up a narrow, steep stair with a tricky turn. My stick and I managed it, just, and staff brought up and took down my case. I expected an attic-type room, but it was spacious, with high ceilings, nicely laid out and with a clean, well-maintained bathroom - full...

"A nice stay. A lovely pub right in the middle of Frome. We stayed here to go to an event at the Cheese and Grain which was perfect. Just be aware that as the rooms are part of an active pub you may get some noise on busier nights"

"Lovely staff who go out of their way to make your stay wonderful. Lovely location and very peaceful, food was very decent."

"This is a great friendly hotel that majors in service and friendliest approach. Nothing is to much trouble always with a smile"

"Enjoyable stay in a good location for exploring Bath. A bit awkward to find car parking nearby at busy times but otherwise all good."

"Terrific staff, very kind and friendly. Free breakfast was good, restaurant was great for dinner. Big room with big bathroom, nicely updated."

"My husband and I had a great stay at the Crossways. The staff were amazing and so helpful, the room was spacious and food was delicious!"

"Had a great stay, room 1 was fantastic. We enjoyed the comfortable bed and a sofa was a bonus. Great bath, one thing to note may be the addition of a shower curtain, we managed to soak the floor every time we used it. Water and orange juice was a nice touch and filtered coffee was tasty. We did feel the stairs were very deep and the additional of another hand rail may be something to consider. Lovely dark room and we slept so well. Breakfast was great, nice to see all local and home grown...

"The room I got was spacious with to double beds. It quite comfy, but the facilities in the bathroom were a bit out of date. Front staffs were nice, though I almost got heart attack when she forgot to return my credit card back and I had a moment that I thought I lost it. I got it back anyway and staff still helpful."