"When I arrived to check in on October 15, the gentleman at the front desk told me he was sorry, but there were no rooms available with two beds. I explained that my reservation was for two beds and showed him my confirmation online, which clearly stated that. He told me the only option available was a king bed and a sofa bed. I declined because that was not what I had reserved or paid for.
He then called the assistant manager on duty. She was extremely rude and disrespectful, did not answer my...
"When I arrived to check in on October 15, the gentleman at the front desk told me he was sorry, but there were no rooms available with two beds. I explained that my reservation was for two beds and showed him my confirmation online, which clearly stated that. He told me the only option available was a king bed and a sofa bed. I declined because that was not what I had reserved or paid for.
He then called the assistant manager on duty. She was extremely rude and disrespectful, did not answer my...
Margarita