"Loved this hotel. I just had wanted to swim in the lake and when I went on the stone steps to go into the lake I fell due to a slimy substance being all over the stairs that you could not see. I was lucky i only hurt my back and arms and didn’t hit my head. This area needs to be roped off so no one gets killed on these steps."
"It was a great stay and staff was super helpful. The only thing I didn’t like was the location. I personally like to stay in center of the tourist area. If you don’t mind it is a great hotel and staff."
"This is a beautiful, elegant and unpretentious luxury resort & spa. The pools, grounds, spa & dining are immaculate! A five star experience. You must have a car and be comfortable driving swift back, narrow mountain roads to climb the 2,800 feet above Lake Lugano. Stunning!!"
Grand Hotel Victoria Concept & Spa, by R Collection Hotels
10/10 Excellent
"We arrived at 5 pm. Although check in was at 3 we still had to wait for our room to be ready.
The property was beautiful. There was a piano player outdoors in the evening that was fantastic. Location was great. Beds very comfortable.
Think the service could have been better at breakfast. Never received requested 2nd cup of coffee."