4/10 แย่
Cassie
23 มี.ค. 2026
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I chose this hotel because I had a wonderful stay here previously, which made this experience especially disappointing.
During my stay in the Jade Suite, I experienced multiple maintenance and safety issues. The fireplace repeatedly failed to ignite and instead emitted a strong gas smell into the suite. This happened over several days, even after maintenance checked it twice. On one occasion, the smell was strong enough to make me feel light-headed. I reported the issue immediately, but it took nearly an hour for staff to respond while the suite smelled of gas, which was very concerning given the safety risk. Even after staff attended, the fireplace continued to fail to ignite properly and still produced a noticeable gas smell when used.
In addition, the shower in my suite did not drain properly. Water pooled around my feet during showers and took a long time to drain, which was unpleasant and not what I would expect from a premium suite.
While the staff eventually sent the general manager, concierge, and maintenance to address the fireplace and provided breakfast vouchers, the overall handling of the situation and delayed response to a potential gas issue left me feeling unsafe and disappointed.
I returned to this hotel because of a previous excellent experience, but unfortunately this stay did not meet the same standard, particularly in terms of maintenance responsiveness, safety handling, and room quality.
Cassie
เข้าพัก 3 คืน, มีนาคม 2026