4/10 แย่
Jennifer
เดินทางกับครอบครัว
27 ม.ค. 2026
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The management gave us the wrong apartment - they downgraded us from the deluxe to the classic - and lied to us repeatedly (they claimed we were in the correct apartment and only admitted we were in the classic after I proved it with pictures. They then told me the deluxe, which I rented, was full for our entire 19 day stay. It wasn't. We could have switched multiple times. Since I initially believed I was stuck, they offered us housekeeping to compensate. They intended to keep price difference between the classic and deluxe. I fought that and said I wanted compensation for the price difference and did receive it.). They blamed all of this on hotels.com/Expedia. And well over a week after this "mistake" was discovered, the classic apartment - which I was occupying at the time - was available to rent on hotels.com DURING MY STAY.
Also, there was a broken cabinet on one of the patios that shattered after a moderate wind gust (the wind didn't knock over our laundry rack). Instead of removing it, as I requested more than once, they reassembled it but it was still broken and unsafe. The door was hanging off. I had a small dog and it could have hurt her if there was another wind gust so we never used that patio.
Also, the the wifi router is in the deluxe apartment next door so the wifi doesn't reach the far end of the classic apartment.
And this is NOT a hotel even though it appears it your filtered search for hotels
Jennifer
เข้าพัก 19 คืน, มกราคม 2026