"Alejandro was fantastic; however the Manager, Francisco, was less helpful and was difficult to communicate with. He was dismissive when we tried to discuss the broken safe and the noise from the room next door.
The hotel room was of a high standard but the soundproofing was very poor, as we could hear the family talking in the next room and we were woken very early with the children crying at 6am most mornings.
The cleaning staff were very helpful.
The hotel’s location was superb and within a 2 minute ask from the cathedral and the square."