Alpinhotel Keil

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Luxury
VIP Access
4.5 star property
9.4

Exceptional

Luxury family-friendly hotel next to a golf course

An airport shuttle, a terrace and a shopping centre on-site are just a few of the amenities provided at Alpinhotel Keil. Adventurous travellers may like the cycling and archery at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in Ayurvedic treatments, reflexology or a hot stone massage. Free in-room WiFi is available to all guests, along with a firepit and a garden.

The current price is ฿6,377
฿7,278 total
includes taxes & fees
1 Nov - 2 Nov

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Single Room

A bed with white bedding and a wooden headboard.

Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room (Just Alpine)

A modern hotel room with a large bed, a TV, a wooden shelf with items, and a mountain view.

Comfort Double Room (Just Alpine)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Dolomites View

A modern hotel room with a flat-screen TV, a bedside table with a lamp, a bed with a headboard, and a hallway leading to another room.

Junior Suite Dolomites View

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Family

A hotel room with a large bed, a desk with a lamp, and a TV on the wall.

Junior Suite Family

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room (Dolomites View)

A hotel room with a bed, a desk, a wardrobe, and a bathroom visible through an open door.

Superior Double Room (Dolomites View)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Alpine Suite

A modern hotel room with a flat-screen TV, a bed with white linens, a wooden headboard, and a built-in desk with a flat-screen TV.

Alpine Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

A hotel room with a bed, a wooden headboard, a desk, a chair, a radiator, and a window with curtains.

Family Suite, 2 Bedrooms

  • Mountain view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Room, 2 Bedrooms

A hotel room with a bed, bedside table, and a view of the hallway.

Family Room, 2 Bedrooms

  • Mountain view
  • 32 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Corones Suite

A modern bedroom with a large bed, bedside lamps, a round mirror, and a wooden wardrobe.

Corones Suite

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Montanes Suite

A modern hotel room with a large bed, a TV, a balcony with outdoor seating, and a view of the outdoors.

Montanes Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the area

Located in Valdaora, Alpinhotel Keil is next to a golf course and in the mountains. While the natural beauty of Dolomites and Lake Braies can be enjoyed by anyone, those looking for an activity can explore Kronplatz Ski Resort. Travelling with kids? Consider Q-Fun Lasergame and Gustav Mahler Zoo. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snow tubing. Visit our Valdaora travel guide
Map
Hans v. Perthalerstr. 20, Valdaora, BZ, 39030

What's nearby

  • A mountainous landscape with a prominent rocky peak, dense forested slopes, and a small cabin.
    Dolomites
    1 min walk - 0.0 km
  • A skier in a red jacket on a snowy slope with mountains in the background.
    Kronplatz Ski Resort
    6 min drive - 4.2 km
  • A wooden cabin on stilts by a calm lake with mountains in the background.
    Lake Braies
    22 min drive - 20.9 km
  • Val Pusteria
    1 min walk - 0.0 km
  • Kids Area Panorama
    11 min walk - 1.0 km

Getting around

  • Valdaora-Anterselva/Olang-Antholz Station
    18 min walk
  • Bolzano (BZO)
    105 min drive

Restaurants

  • Gipfel Restaurant Cima
    28 min drive
  • Dorfcafe
    7 min drive
  • K-Fee Krempe
    11 min walk
  • Café Bacher
    11 min walk
  • Parc Cafè
    8 min drive

About this property

Alpinhotel Keil

  • Luxury family-friendly hotel next to a golf course
  • An airport shuttle, a terrace and a shopping centre on-site are just a few of the amenities provided at Alpinhotel Keil. Adventurous travellers may like the cycling and archery at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in Ayurvedic treatments, reflexology or a hot stone massage. Free in-room WiFi is available to all guests, along with a firepit and a garden.
  • Other perks include:
    • An indoor pool and an outdoor pool, along with sunloungers
    • Free self-parking, plus extended parking (surcharge)
    • Buffet breakfast (surcharge), bike hire and 2 outdoor tennis courts
    • Motorhome/coach/lorry parking, a round-trip airport shuttle (surcharge) and an electric car charging station
  • Room features
  • All 50 individually decorated rooms include thoughtful touches such as laptop-friendly workspaces and bathrobes, as well as amenities such as free WiFi and offices.
  • Other amenities include:
    • Highchairs, children's dinnerware and art supplies
    • Bathrooms with deep-soaking baths and children's dressing gowns
    • 56-inch TVs with satellite channels
    • Wardrobes/cupboards, electric kettles and heating

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: GSTC. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free uncovered self parking on site
  • Covered extended parking on site (EUR 10 per night)
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 30 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Bicycle storage
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Art supplies
  • Beach toys
  • Children's dinnerware
  • Children's games
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a nature reserve
  • In the mountains
  • Pool loungers
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (109 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2012
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 56-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are available for EUR 25.0 per day

Payment types at the property

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 18 for children
  • Airport shuttle fee: EUR 400 per vehicle (return)
  • Covered extended parking fee: EUR 10.00 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Alpinhotel Keil have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Alpinhotel Keil?

As of 18 Oct 2026, prices found for a 1-night stay for 2 adults at Alpinhotel Keil on 1 Nov 2026 start from ฿6,377, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Alpinhotel Keil pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Alpinhotel Keil?

Self-parking is free at this property.

What time is check-in at Alpinhotel Keil?

Check-in start time: 2:00 PM; check-in end time: 8 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Alpinhotel Keil?

Checkout is at 10 AM. Late checkout is available for EUR 50 (subject to availability).

Does Alpinhotel Keil provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 400 per vehicle applies.

Where is Alpinhotel Keil located?

This family-friendly Valdaora hotel is located in the mountains, just steps away from Val Pusteria and Dolomites. Fanes-Sennes-Prags Nature Park and Olang 1 Gondola are also within 2 miles (3 km). Valdaora-Anterselva/Olang-Antholz Station is 18 minutes by foot.

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Reviews

Alpinhotel Keil Reviews

9.4

Exceptional

10

Cleanliness

8.8

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 48 out of 60 reviews
Rating 8 - Good. 9 out of 60 reviews
Rating 6 - Okay. 0 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Alpinhotel. The staff were friendly and welcoming. The property had great views, and the food was delicious. Highly recommend this place.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists are all super helpful and patient to all our questions. The included breakfast is so good, always looking forward to it. We paid extra for dinner as well and it was the best decision, food was very upscale and delicious. The salad bar for dinner was just awesome, loved all the options provided. The bar was just as good, we always show up and ask the bartender(Alexandra) to surprise us with drinks and never has he disappoint once.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is pretty good for skiing, hiking or simply spending time in the nature. The hotel is very nice, very modern and comfortable. The pool is great and the water is warm. Spa area is also nice, however it could be a bit bigger. The room was comfortable, breakfast was very nice with good choices and the dinner (we had half board) was delicious and always special. We liked it a lot and would come back. Many thanks to the Alpine team.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, peaceful settling in farm country
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura pulita, personale bravissimo, colazione e ristorante molto buoni.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rent, fint, lyxigt, lugnt
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prachtig modern hotel met restaurant en bar, zeer vriendelijk personeel. Mooie kamer, fijne douche, goed en uitgebreid ontbijt. Heerlijk binnen/buiten verwarmd zwembad met ligbedden op het dakterras. Fitness ruimte aanwezig.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen wundervollen Urlaub! Alle waren super freundlich; das Essen war fantastisch. Es wurde einem jederzeit weitergeholfen. Sämtliche Wünsche wurden berücksichtigt. Das gesamte Personal war sehr zuvorkommend. Der Chef hat beim Abendessen immer mal die Runde gemacht und jeden persönlich begrüßt. Das macht schon sehr viel aus. Wir haben gegen einen annehmlichen Aufpreis die Option für ein größeres Zimmer erhalten. Außerdem war es uns aus privaten Gründen nicht möglich am eigentlichen Anreisetag den Urlaub zu beginnen. Auch hier kam das Personal uns entgegen und wir konnten die gesamte Reise um einen Tag verschieben. Alles in allem würden wir jederzeit wiederkommen!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super schöner Pool auf dem Dach. Grosszügiges Fitnessstudio. Hervorragendes Restaurant.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Super relax nella spa, piste facilmente raggiungibili
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Il personale perfetto, la camera ampia, curata e pulita. La cena ottima così come la colazione. Alcuni gesti di gentilezza molto apprezzati.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Professionali e gentilezza dí tutti gli operatori
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bellissimo ALPINHOTEL!

Bellissima struttura, accogliente, moderna e pulita con piscina con vista panoramica è bella SPA. Il cibo del ristorante ottimo e curato nell’impiattamento! Staff gentilissimo, premuroso e professionale! Torneremo sicuramente!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
struttura curata e meravigliosa , ambienti super accoglienti ed estremamente ordinati e puliti. Camere curatissime, letti con materasso confortervole e a corredo delle super trapunte , ciliegina sulla torta un topper da urlo. Personale cordiale e pronto a soddisfare tutte le esigenze del cliente. location veramente bella . servizio spa eccellente. prezzi onesti e cibo molto buono. soggiorno indimenticabile
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel! Super Essen!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir durften das Alpinhotel Keil für einen Skiurlaub testen und haben dort eine wunderbare Zeit verbracht. Das Hotel ist sehr neu und macht von den verarbeiteten Materialien einen hochwertigen Eindruck. Alle Mitarbeiterinnen und Mitarbeiter waren durchweg äußerst freundlich und haben uns ein sehr willkommenes Gefühl verliehen. Nachdem beim Check-In die Junior Suite, die wir gerne haben wollten, aufgrund eines Fehlers leider bereits vergeben war, hat sich das Hotel sehr kulant gezeigt, was Ausdruck des hohen Serviceanspruchs ist. Der Wellness-Bereich ist klein, aber fein und die Dachterrasse mit dem Pool ein Highlight. Besonders gut hat uns als Skifahrer die kulinarische Verwöhnung im Alpinhotel Keil gefallen. Das Frühstück und auch das Abendessen waren hervorragend, regional, frisch, bio, alles, was das Herz begehrt. Wir verbringen jedes Jahr insgesamt etwa 2 Monate in Hotels und haben dementsprechend extensive Vergleichsmöglichkeiten. Glauben Sie mir, Sie werden nicht enttäuscht sein. Besonders hervorheben möchte ich den extrem guten La Cimbali Kaffee beim Frühstück sowie die Möglichkeit, sich frischen Saft mit Ingwer, Staudensellerie etc. zu pressen. Eine sehr positive Erwähnung verdienen auch die Pflegeprodukte, die jeden Tag im Zimmer neu aufgefüllt werden. Wir werden in wenigen Wochen zum zweiten Mal in das Alpinhotel Keil fahren, um dort die neuen Suiten im Guesthouse Keil zu testen - wir sind schon sehr gespannt und freuen uns! LS
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un bella scoperta!

Hotel ottimo sotto ogni punto di vista. Posizione comoda e con una bella visuale. La ragazza alla reception gentilissima, camera stupenda, super confortevole e pulitissima. La spa una vera goduria! Ottima colazione abbondante. Unico appunto per i futuri ospiti. Prenotate dalla junior suite in sù, le superior non sono così superior Nota per l hotel. Aggiungere cuscini nella cabina armadio, possono tornare utili agli ospiti. Grazie di tutto
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel and location. Great stuff and spa
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un posto con l’anima dentro

Staff molto disponibile, amichevole, solare. Struttura molto pulita, ordinata con una area wellness ben arredata ed equipaggiata. Molto piacevole la serata animata per il giovedi precedente il carnevale! Un gesto molto azzeccato per conoscersi meglio tra noi ospiti, che lo staff del albergo.Ho aprezzato molto! Ci ritornerei!
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto impeccabile, in perfetto stile altoatesino. Unica pecca, lasciar entrare famiglie molto rumorose nella zona spa e relax
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL. Modern, charming, thoughtful touches (Green Apples, message on wall...). Beautiful outside area for hanging out, drinking a delicious coffee, very cozy modern- charming seating area and lobby. Rooms were very comfy, with big balcony, clean & bright bathroom. Exceptional. Very close to many attractions. We stayed at this hotel after we came back from Austria (GrossGlockner ) and next day we were driving to Lake Pragseer Wildsee/Braies lake.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wellnessvergnügen pur im Südtiroler Pustertal!

Wunderschöner Wellnessbereich -sehr gediegen!
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful! Wish we had more time to enjoy it.

We checked in quite lay due to some unexpected delays. The gentleman at the front desk was absolutely lovely, warm, welcoming and helpful. He directed us to the only restaurant in town still open and we were able to get a great, truly inexpensive meal. At the pizzeria down the street. We were only in our room for 5hrs before we left to catch the sunset at Lago di Braies. I wish we could have stayed longer. The room, hotel, town and scenery were truly enchanting. My only comment goes to the fact that while booking online thru Expedia with all pertinent guest information and ages, we were contacted by the hotel shortly thereafter requesting over $100 additional for my teenage son, as the booking didn't allow for 3 people. My original booking and price quote was for 3 people. I contacted both Expedia and the hotel with my concerns. Expedia couldn't assist me, although they tried. The hotel made an adjustment but the cost was still more than quoted or expected. When we arrived at the hotel, there seemed to be some confusion as to the room, so we were offered the best room. It was a great room and had beds for all 3 of us but only 2 pillows, 2 towels and 2 glasses. So, we paid extra for a bed and that was all that we received. The office was closed so we didn't have a chance to fix this. We bundled a blanket for a pillow.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel mit super Service

Bereits beim Check-In haben wir während die Dame an der Rezeption sich um den Check-In gekümmert hat einen gratis Wilkommensdrink erhalten. Der Check-In verlief absolut reibungslos. Die Zimmer waren sehr schön eingerichtet. Dabei wurde die Mischung aus Moderne und Tradition sehr stylisch. Die Zimmer waren sehr sauber. An der Rezeption hat man in allen Bereichen super Tipps bekommen egal ob es sich dabei um Ausflugsziele, Nutzung der öffentlichen Verkehrsmittel, Parkgebühren oder Restaurants gehandelt hat. Ich war bereits in vielen Hotels aber einen so guten Service hatte ich sehr selten. Absolut empfehlenswert.
Stayed 3 nights in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi son sentito ospite molto gradito

Ho soggiornato una notte sola in questo bellissimo hotel e dall'ottimo aperitivo di benvenuto al momento della mia ripartenza mi sono sentito ospite gradito. Camera molto bella, spaziosa e pulita. Area benessere impeccabile, servizio alla clientela disponibile e puntuale. Raramente nei miei numerosi viaggi mi sono sentito a casa mia come AlpenHotel Keil! Ritornerò sicuramente!!
Stayed 2 nights in Jun 2018