"We had changed from the Taj Lake to the Taj Palace because of a rude email, and it would seem the Taj group in general needs basic training in customer relations, as it was no better at this one. This was not a positive experience and as the restaurants are in public space, you get questioned with “what room are you,” when going back into the hotel. Sadly there seems to only be a focus on money but zero on guest experience.
Pro-
One kind guest relations officer who organized cough medicine for us.
Cons-
Accessibility prior to check in and post checkout. It got to the unbearable point. I was confused had I not paid to stay at this hotel?
Increase rudeness by staff at gates, especially if you pay and go to museum. Had to prove we had been staying at hotel to get access back by one of the rudest people ever. Literally had to find the booking on my phone and show I was a guest of the hotel. This happened another two times. Why does the hotel not give you a day pass if you no longer have, or yet to have a room key.
The windows of the room do not open so no fresh air.
Left absolutely hating this experience and will never book with the Taj group ever again."
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