2/10 แย่มาก
Matthew
เดินทางกับคู่รัก
1 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
When we arrived we were extremely disappointed to find that there is a Massive Construction Site right next door. Tons of noise and dust all day long. No peace and quiet. I talked to the manager and she just shrugged and said there was nothing they could do. I enquired about a refund and they said to speak to the owner. He was no help at all either. When we returned from dinner to the hotel there was No Electricity in the entire complex! There was no one even working the desk. There was not a single employee there to help. No A/C. No Wifi. Sand on the floor that was from the previous guest. The electricity returned at 5am when all the lights suddenly turned on waking us up. Then at 7am on a Saturday the construction noise started. Again, no manager on duty until 11am. We decided to check out but there was no manager so we just left the key at the desk. And the owner finally showed up. We complained about the conditions and he said we were lying about the electricity being off.
WORST HOTEL EXPERIENCE IN TULUM after 6 years of going twice a year.
Do Not Go Here!
Matthew
เข้าพัก 6 คืน, กุมภาพันธ์ 2026
