Search Hotels Near Trailside Park, Ashburn

"When I checked in they did not have a two bed room. When I checked out they charged me the wrong price for my room. They upgraded me because of the mistake checking in but the room only had one bed. I thought I checked in with Embassy Suites. The front desk did not know what to do with the confusion of Expedia. I only stayed one night. What a mess. The breafast was basic for the price of the room."

"Extremely noisy. Could not get a good nights sleep"

"I have tried to reach out to Hilton three times with no response. The stay was mediocre. I have been in worse places & I have stayed in nicer places for cheaper. First off, the pool was nice. Very heavy in the chlorine, as it burned my eyes just sitting in the room while my daughter played in the pool. Then when we went back to the room to shower, the shower was broken. We called the front desk, maintenance never showed up. We have them almost an hour (53 minutes) to show up. Never did. Called back and asked because it was almost 2200 at this time & we needed to be in bed as we had to get up at 0445 the next morning. She said he would come in the morning. I said we'll, he has to have it fixed for me to shower at 0445, so was he coming before that? She said no between 0700-0900. I said we would be checked out by then, someone needs to come now. Finally 32 minutes later he showed. Didn't fix it because it didn't work in the am, then proceeded to not turn off for 1.5 hrs after my shower ended. Around the toliet was yellow when I wiped around it with a towel the night before cleaning up from the shower. We had not used the bathroom in the room yet, but it was very yellow & gross after we cleaned up the water from the shower. The curtain was off the track so a street light shown into the bed perfectly. The staff when addressed with issues said he would make a note, and nothing. I have reached out 3 times, radio silence. Stay else where!!"

"The items noted below are shared for improvement; all other aspects of the stay were satisfactory. Reception Additional information during check‑in would enhance the guest experience, including: - The floor number of the assigned room - Clear directions to the elevator and its operating condition - Instructions on how to access the pool and spa Specific Issues: - Our room was on the 3rd floor, but this was not communicated, resulting in unnecessary time spent searching. - The elevator was only functioning for upward travel and could not be used to go downstairs. - Access to the pool and spa required a separate key card from the Embassy Suites building, which was not mentioned at check‑in. What We Loved Family‑friendly environment, complimentary breakfast, and access to the pool and spa."

"Beth was amazing! Everyone was so kind at this hotel. "

"Breakfast was perfect for someone like me. Everything was good."

"This is a very nice, clean property. Very convenient location. Very helpful staff!"

"I have stayed here a few times and it is consistently clean and staff is friendly."

"Room was clean, although property is aged a bit (furniture, wear & tear in kitchen). Breakfast was good, well serviced and nice variety of options."