You will see in other reviews the check-in process is very poorly rated and it is well earned. There were multiple problems with check in and their customer service was not replying. After the stay I was charged for something I did not use and I could not get a response despite multiple emails and telephone calls.
The room was just fine nothing special, bed worn down. Customer service...well there is none.
This was by far the most ridiculously difficult check in and check out process i have ever endured. The keys are in lock boxes in random stairwells, and you cannot access the parking lockbox until AFTER you're in the parking lot. It's almost impossible to figure out and we would have left entirely were it not for a knowledgeable security guard helping us.
This is not a typical hotel you check in to. The people at the front desk don't know anything about your reservation so you have to call when you arrive and some telep5agent sends you forms to complete the reservation. I walked out. Completely ridiculous.
เข้าพัก 1 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Jing
18 ก.ย. 2026
ชื่นชอบ: ความสะอาด, ข้อมูลรายการที่พักถูกต้อง
ไม่ชื่นชอบ: การติดต่อสื่อสาร
There was no live person I can talked with to help me to pay the security deposit and got the check in instruction. I had to go through the procedures all through email which cost me whole half day to get it done. That made me feel frustrated. Other than that, everything is ok to stay there.
Property was clean and was same as what was listed on the site. Overall, we had comfortable stay, but we had few concerns:
1) parking was troublesome. We had to temporarily park the car on the street, get ourselves somehow buzzed in to a floor to get a parking remote from a lockbox, so tedious process.
2) Apartment was not equipped with laundry detergent
3) unable to adjust AC temperature, we had to turn it on and off to modulate the temperature
However, apart from this issue, stay was comfortable and location was in prime spot with view of yongee steer and near to shops and restaurants.
Great location, close to U of T (walking distance), transportation, restaurants and shopping. Apartment had all needed amenities, was micro-apartment but perfect space for two adults who spent most of the day enjoying sightseeing Toronto. Would definitely stay again!!