Thank you for your comment. We hope you had a great time with us and will stay again when you come back to Japan. Thank you!

Hello, and thank you for choosing our hostel for your stay in Tokyo. I am terribly sorry that our service was below your expectation. With all due respect, our first priority is always have been to present the best experience and services including managing every safety concerns. However, it could be difficult to follow in some cases such as the guest's concern is against other guests' rights. If you can kindly contact us to provide the detail, we guarantee that no such thing like that would happen again without any reason. Again, thank you for your staying and your thoughtful comment. We hope to see you again.

Thank you for staying with us! We are really happy if you had great time at WISE OWL HOSTELS SHIBUYA.

Thank you very much for staying at our hostel and leaving a review. We are really happy to hear the positive words on the location, cleanness and staff of our hostel. At the same time, we are sorry that you felt inconvenient for the additional fee of the early check-in. The additional fee is for covering up the necessity of setting up beds before check-in time. We kindly ask you for understanding. We keep improving our service and hospitality. We are looking forward to seeing you again.

多謝您對我地寶貴既意見! 希望可以快啲再見到你!

この度はWISE OWL HOSTELS SHIBUYAをご利用いただきまして、誠にありがとうございます。 またのご利用をお待ちしております。 Thank you for staying at WISE OWL HOSTELS SHIBUYA and taking the time to leave us your feedback. We are looking forward to welcome you on your next stay with us again.

この度はWISE OWL HOSTELS SHIBUYAをご利用いただきまして、誠にありがとうございます。 スタッフの対応にご満足いただけたようで、大変うれしいです。 またのご利用心よりお待ちしております。

この度はご宿泊頂きありがとうございました。また、貴重なご意見ありがとうございます。出入口が分かりにくいとのご指摘ありがとうございます。またのご利用をお待ちしております。

この度は当ホステルにお泊り頂き誠にありがとうございました。 また高評価いただきまして、ありがとうございます。 またのご利用をお待ちしております。

Dear guest Thank you for having stayed with us. Hope you enjoy your trip and this hostel. If you come back to Shibuya next time please visit us again. Thank you.

この度は、当ホステルにお泊り頂き誠にありがとうございました。 お部屋は少し狭かったかもしれませんが、気にならなかったと言って頂き嬉しく思います。 お泊り頂いた階のシャワールームが満室であった場合、他の階を使って頂いてもかまいません。 今回はとても高い評価をつけて頂き、スタッフのモチベーションも上がります。これからもどうすればお客様が快適にお過ごし頂けるかを常に考え精進してまいりますので、次回渋谷にお越しになった際も、是非当ホステルにお越し頂ければ嬉しく思います。

Dear jacob. First of all thank you for having stayed with us. We are very glad to read a review such you send. Especially that you said "the best thing was however the staff - so helpful and genuine" . We have already shared your review. Did you enjoy our hostel and Tokyo? If you come back to Shibuya next time please visit us again. Thank you so much.

この度は、当ホステルにご宿泊頂き誠にありがとうございました。 ホステルを楽しんでもらえたようで、とても嬉しいです。是非また渋谷周辺に遊びに来られた際は当ホステルにご宿泊頂ければ嬉しいです。

Dear guest, Thank you for staying in our hostel, and amazing review. Those comments make us happier and we will make it better! We hope to see you soon again! Thank you!!!!

Dear Guest, Thank you so much for staying at WISE OWL HOSTELS SHIBUYA. We hope you had a great time here with us and in Tokyo. We look forward to seeing you again in future. Cheers!

Dear Sandrine, Thank you for staying at WISE OWL HOSTELS SHIBUYA and your feedback. We hope you had fun here!

Dear Elad, Thank you for staying at WISE OWL HOSTELS SHIBUYA and your feedback. We hope you enjoyed your stay here.

ｒ　様 この度は、当ホステルにお泊り頂き誠にありがとうございます。 ご宿泊の際には大変失礼いたしました。 ドミトリーという性質上、きちんと番号を割り振ってお伝えはしているのですが、どうしても自分の好きなベッドを取ってしまったり、間違えたベッドを取ってしまうお客様がおられるのは事実です。 清掃時間に一度確認はしているのですが、定期的にベッドの取り間違いが無いか、確認するべきでした。 なるべくそういったお客様を不安にさせるような点を失くしていくように努めていきます。 何卒これからも、私共のホステルをご利用頂ければ幸いです。

Hiroyuki　様 この度は、当ホステルにご宿泊頂き誠にありがとうございます。また、貴重なご意見を頂きスタッフ一同、改善すべく精進いたします。 ドミトリーの空調については、定期的にフロントにてスタッフが管理調整しているのですが、その頻度をあげるか、設定として３０分経ったら自動で25度に戻されるといった設定を設けるなどしてご対応します。 スタッフ、館内の清潔度に関してはご満足いただけたようで、私共も嬉しく思います。 これから、さらに居心地のよいホステルになるように精進いたしますので、また渋谷方面にお泊りになる際は、是非もう一度私共のホステルに泊まっていただきたいです。

Thank you for staying our hostel. We are happy you enjoyed your stay. We are looking forward to see you again.

この度は当ホステルをご利用いただき誠にありがとうございました。防音対策は今後必ず必要になってくる部分だとスタッフも感じている為ご指摘感謝いたします。またのお越しをお待ちしております。

Thank you for your feedback! We hope you enjoyed your stay in Tokyo.

Thank you for your feedback! I hope you could enjoy your stay at WISE OWL HOSTELS.

Thank you for staying our hostel every year. All staff became happy after we read your review. Please expect our further service when you visit to our hostel next year.

Thank you for staying our hostel. We promise we will improve our service. We hope to see you again.

ご利用ありがとうございました。

ご利用ありがとうございました。

この度は当ホステルにご宿泊頂き、誠にありがとうございました。またのご利用、スタッフ一同心よりお待ちしております。

この度は当ホステルにご宿泊頂き、誠にありがとうございました。またお会いできるのを楽しみにしております。

この度は当ホステルにご宿泊頂き、誠にありがとうございました。またのご利用、スタッフ一同心よりお待ちしております。

MIEKOさま この度は当ホステルをご利用頂きまして誠にありがとうございます。ベットシーツの件大変申し訳ございませんでした。毎日こまめな交換、清掃を行い清潔に保てるよう心掛けていますが、不快な思いをさせてしまい申し訳ございません。二度とこのような事がないように努めて参ります。貴重なご意見をありがとうございます。

Dear guest, Thank you for staying with us. We are looking forward to seeing you again.

Dear guest, Thank you for staying at WISE OWL HOSTELS SHIBUYA. We are looking forward to seeing you soon.

Thank you for staying at WISE OWL HOSTELS SHIBUYA. We are very sorry about the misleading room photos on the booking websites Hope you had a wonderful time here in Tokyo and we are looking forward to welcome you on your next stay with us again!

Thank you very much for staying with us. We hope you enjoyed our hostel and Japan.

Thank you for choosing our hostel. We hope to see you soon.

Thank you for choosing our hostel. We are happy you enjoyed your stay. We promise we will provide further customer service on your next visit.

Dear Lana. We hope all is well with you now. Thank you so much for staying with us. First of all, we are so sorry about that we couldn't realize that you felt claustrophobic. We should have done something for you, we definitely share your review with all the staff and try to see what we can do for developing our service better. On the same time, we hope you had wonderful experience in Tokyo and see you again someday here. Thank you again. Warmly, WOH staff

この度は、当ホステルをご利用頂き誠にありがとうございます。 立地を気に入っていただけて嬉しく思います。 是非、またご利用いただければ嬉しいです。

Dear guest, Thank you very much for your review, we are very glad to know you enjoyed the time at our hostel, and we hope we stay again with us in your next visit to Tokyo.

Dear guest, Thank you for staying with us. It was our honor to have you here and hope that you had wonderful time in Tokyo. Thank you again and have a good day. Warmly, Staff WOH

Thank you for choosing our hostel. We are grad you enjoyed your stay. We hope to see you soon.

안녕하세요, 이번 저희 WISE OWL HOSTELS SHIBUYA를 찾아주셔서 감사합니다. 도쿄에서는 좋은 시간 보내셨나요? 방의 크기때문에 불편을 드린것에 대해 너무나 죄송합니다. 짐이 꽤 있으신 경우에는 일반 트윈룸보다 큰 방인 스페셔스 트윈룸을 추천드리고 있습니다! 다음에 방문해 주시면 더 편안한 숙박이 되리라 생각합니다 :) 언제든지 돌아와주세요! 더 나은 서비스로 기다리고 있겠습니다.

この度は当ホテルをご利用いただき誠にありがとうございました。お客様がご宿泊をお楽しみ頂けたようで スタッフ一同心より嬉しく思います。またお会いすることを楽しみにしております。

Dear Anonymous, Thank you for choosing our hostel. We are glad you enjoyed your stay. However, we need a further improvement like you pointed out. We hope to see you soon.

Dear guest, Thank you for choosing our hostel. We hope you had wonderful time in Tokyo and are really lookinf forward to see you again here. Thank you again. Warmly,

Thank you for choosing our hostel. You were very clean and polite. We hope to see you soon.

Dear Swee., Thank you for choosing our hotel. We are glad to you enjoyed your stay. We are waiting for your next visit.

Dear Elina. Thank you for choosing our hostel. We hope you enjoyed your stay. We are looking forward to see you again.