I had a lovely time at this Ryokan! The staff were very friendly and good humoured and helped lift the atmosphere (which was already very friendly!). I loved the Onsen / bath house and the breakfast, and the general charm of the place. The lock box for valuables was very good, but maybe it could’ve been a little bit larger in case you have several items (I only just managed to squeeze in mine). The staff also gave very good tips for places to go for food etc, and I ended up having a fantastic time at a nearby restaurant talking to locals and eating great food! The only thing that keeps this from being a 100% perfect score is the check out. I was first told to wait for someone, and after 25 minutes I asked if someone were coming, only to be told that I didn’t need to check out and it was OK (by the same person). This was a bit frustrating as I wasted a fair bit of time on a day with a long journey ahead but it is still a relatively minor issue that can be easily fixed. I heartily recommend this place!!