The hotel is located within 15 min walk from Tokyo Tower, and in my opinion that should be pointed out as a highlight.. it’s close to a subway.. but the distance like 4min walk that’s indicated on Expedia description is unrealistic.. unless you run.. The property is on a small side but that’s to be expected.. overall - a good option/price.
The space of my room was unexpectedly smaller than I expected, however, I was satisfied with the location close to the stations for JR, Monorail and subway station.
We liked the area and the staff were extremely helpful! The room was smaller than other Fresa Inns we stayed at, and the hall area didn’t seem super clean. Otherwise the location was great for transportation and temples!
William
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก ANH วันที่ 4 ม.ค. 2024
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our helpful staff and the fantastic location, which we agree, is ideal for exploring transportation options and nearby temples.We're sorry to hear that the room size did not meet your expectations; guest comfort is a priority for us, and we'll certainly consider this in our ongoing efforts to enhance our accommodations. Additionally, we appreciate your observation about the hall area, and rest assured, we're addressing this concern to ensure a consistently clean and welcoming environment for all our guests.Your input is invaluable, and we hope that, despite these observations, you were able to enjoy your overall stay with us. We would be honored to welcome you back in the future, and we'll do our best to ensure a more enjoyable experience. Please feel free to reach out if you have any further comments or if there's anything specific you'd like us to address.Thank you once again for choosing our hotel, and we look forward to the opportunity of hosting you again.
Dear Mary,Thank you for staying at Soutetsu Fresa Inn Hamamatsucho Daimon and taking your precious time to give us feedbacks. Your comments are very meaningful for us to improving our facilities and customer services. We are looking forward to serving you again soon.Sincerely.Soutetsu Fresa Inn Hamamatsucho DaimonReceptionist
La habitación que me tocó ya se veía muy vieja, en comparación con el Sotetsu de Osaka. Sin querer vimos debajo de la cama y había unas pantuflas y botellas de otras personas, lo que indica que no se hizo el aseo apropiadamente.
Jesús
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก フロント 比嘉 วันที่ 27 พ.ย. 2023
Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.
Dear Guest, young hyunThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Staff was friendly and helpful. The room we booked was a bit small for 2, but was clean and bed was comfortable. I'd stay there again.
Andrew
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก 相鉄フレッサイン浜松町大門 วันที่ 22 ต.ค. 2023
Thank you for choosing our hotel for your stay! We truly appreciate your feedback. It's wonderful to hear that our staff was friendly and helpful during your visit. While the room may have been a bit small for two people, we're delighted that you found it clean and the bed comfortable. Your kind words and the fact that you'd consider staying with us again mean a lot to us. We look forward to welcoming you back in the future, and if you have any specific requests or preferences for your next stay, please don't hesitate to let us know. Your satisfaction is our top priority!
Reliable hotel close to Hamamatsucho station so easy to get to from Haneda Airport on the monorail. Also convenient for Tokyo Tower & Shinbashi. Polite and helpful staff.