The space and decore in this property is great, our family loved it. If you are allocated a room for 4 people, be prepared to walk up 5 flights of stairs. There is a humming noise that drones on throughout the night. If you are a light sleeper, you are likely to be affected. This hotel does not have a washing machine. It has a jug but no complimentary tea or coffee.
Checking in was a nightmare. Reached in the middle of the night and had to self check in as there is no staff available at night. Hotels.com booking reference was not acceptable. Then managed to find another reference that was emailed by the hotel. The lobby is virtually non existent. Too congested a place. The high tech bathroom gadgets had no English instruction, everything in Japanese. Was not happy at all.
Abdullah
เข้าพัก 4 คืน, มกราคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม, เดินทางกับครอบครัวและเด็กเล็ก
20 ม.ค. 2020
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Hotel staff work without service mind.We have big 4 luggage, arrive at the hotel about 2 pm. staff said "check-in time is 4 pm. Can't keep the luggage here. Especially if i want check-in before 4 pm. I have to pay 4000 Yen. So bad. And my room is the 5th floor. me and friends must carry the lugage go to the room without elevater.4 lugage, 15-20 kilogram / lugage.
Great hotel, newly remodeled, very clean. Guest needs to retrieve message for reservation confirmation number before arrival and it is self check in, no staff. Property has 5 floors and no elevator.