Thank you for using Sotetsu Grand Fresa Shinagawa Seaside Hotel. We will continue to do our best to provide services that satisfy our customers. We look forward to your next visit.
8/10 ดี
ผู้เข้าพักจริง
19 ก.พ. 2020
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Front desk วันที่ 20 ก.พ. 2020
Thank you very much for using our hotel.
Thank you for evaluating us a lot.
I am very pleased that you have liked us.
I am happy if you can use the hotel again.
Stay was comfortable and service was good. A little inconvenient for the hotel lobby to be on the 16th floor. But is right next to the station and the mall.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2019
การตอบกลับจาก Front desk วันที่ 12 ม.ค. 2020
Thank you for selecting us out of the many possible places here.
Your favorable comments has warmed our hearts and we will strive for excellence in our service.
Once again, we would like to express our sincere thanks for choosing our place.
Service was good and the staff were very helpful. Nice lobby and view of the area. Convenient location with a department store, convenient stores, and station all right next to the hotel. Rooms were comfortable enough despite being a bit small.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2019
การตอบกลับจาก Front funahashi วันที่ 4 ม.ค. 2020
Thank you for your feedback.We are glad you enjoyed view from our guest room. We look forward to your next visit.
They held our luggage for us while we went to Odaiba and around town both before check in and after we checked out! This was fantastically helpful. Breakfast on property was delicious and reasonably priced, everyone was super friendly and helpful. It was a little warm, but for the location and services that was just a minor problem. Would definitely stay again!
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Front Ozawa วันที่ 12 พ.ย. 2019
Thank you very much for reviewing us.The Management and Staff would like to thank you for the wonderful comments.
However I'm sorry for the inconvenience
we aim to provide our customers with even higher levels of satisfaction. We eagerly anticipate your next visit and look forward to serving you again
Sotetsu Grand Fresa Shinagawa has an excellent location right on the Rinkai subway line. There is a small shopping mall with restaurants and cafes in the same complex. For the price, this hotel room was a steal. It did smell faintly of cigarettes, which was an unpleasant surprise, but the whole hotel is smoke-free currently.
Richard
เข้าพัก 5 คืน, ตุลาคม 2019
การตอบกลับจาก Fujita วันที่ 7 พ.ย. 2019
Dear Richard
Thank you very much for reviewing us.
The Management and Staff would like to thank you for the wonderful comments.
We apologize for the smell of cigarettes in your room.
We will be more careful with this issue and we appreciate your feedback on this matter.
We look forward to your next visit.
Best regards,
8/10 ดี
ผู้เข้าพักจริง
4 พ.ย. 2019
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤศจิกายน 2019
การตอบกลับจาก Fujita วันที่ 7 พ.ย. 2019
Thank you for your feedback.
We look forward to your next visit!
Dear Wan mohd fadhli , Thank you for reviewing us. The Management and Staff would like to thank you for the wonderful comments. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We eagerly anticipate your next visit and look forward to serving you again.