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"Really friendly staff, great beer, a comfy bed and a quiet night's sleep - followed by a good breakfast."

"Room was looking very tired needs refurbishment basin in bathroom would not empty plug was stuck!!!when opening bathroom door handle bang shower door in spite of stopper fixed to floor, appreciate free "cookie" but could not make cup of tea as no milk in room,"

"We booked this at the last minute as we were travelling up to the Scottish borders and wanted to break the journey due to the extreme heat. We arrived very late (about 11pm) but we had called the hotel in advance and one of the staff agreed to wait for us. When we did arrive we were greeted with a very warm welcome. Our one regret is that we didn't have time to make use of the observatory (yes you read that right!) All staff very friendly and helpful and loved the breakfast"

"While we were only there for one night it was a treat to be able to have gotten one of the few rooms within the castle itself. The staff were very attentive and helpful. The food was delicious and they were very accommodating to my husband's dietary limitations. The only thing they forgot was having my bear knight and chocolates ready in my room but that's just a minor thing and I did ask for it just the day before so not a big deal once I asked."

"Lovely, clean, and comfortable room. The bed and mattress were of excellent quality, and I had a very good night's sleep. We had dinner in the restaurant, which was fantastic. The portions were generous, and the food was of a very high standard. We stayed in the family room and, unfortunately, there was a noticeable iron burn mark in the middle of the carpet. Breakfast was cooked to order, with tea and coffee available on request. Overall, the breakfast was enjoyable. However, the sausages were...

"Lovely location with a rather impressive view. Staff were most welcoming and polite. Room was very comfortable and the food was excellent. Would recommend."

"Good value for money"

"One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff. Best in the price"

"Exceptional! Lovely building and room, very helpful hosts and a great breakfast. Ideal for Hadrians Wall walking and cycling."

"Great place. Friendly staff, clean rooms, hearty food and interesting wine list all available by the glass. "

"Staff very helpful and friendly. Good food and varied real ales. Excellent bedroom, always clean."

"I can highly recommend the Pheasant. The staff were excellent, the rooms were small but very well appointed, dinner menu was interesting and varied, breakfast was great. Location was perfect for Kielder Reservoir and in the middle of beautiful Northumberland countryside"

"Clean room, staff a bit indifferent to helping on the phone before, breakfast ok"

"The meals were excellent both for quality and price, staff very helpful. The bed was comfortable however the windows did not close entirely. It was quite warm so not a major problem for us but the windows needed refurbishment so they be opened or closed easily. The electric shower was very weak. These issues were relatively minor given the pluses of staff, food and comfortable beds"

"It was fine for one night to catch early morning flight. Room/bathroom dated but clean."

"Location, 10 minutes from the airport was excellent. Although very close to the A1, the hotel is situated within green and leafy gardens. Our room, third floor looking over the car park, had countryside views and we could hear very little road noise even with the window open. Clean and comfortable room and good to have a shower separate from the bath. Reception and bar staff welcoming, helpful and very friendly throughout. Food in the restaurant, from a reduced menu, was okay. Would have been...

"Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to...