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"Having to purchase breakfast."

"Castle House B&B is perfectly located right in the centre of Richmond. It is a lovely elegant Georgian property (c1809), full of charm and history with an inviting lounge to meet other guests. The breakfasts are exceptional, catering from light buffet to full English. Our room (Redmire) is probably the smallest (on first floor), but ample enough for a three days stay. Bathroom and carpets could do with a refresh, which have been done to the other rooms (but clean enough not to affect our short...

"Dirty and horrible"

"Hosts were wonderful, room was very clean with en suite bathroom and location was perfect for a short walk into Richmond town center. Definitely recommend West End Guest House"

"Great room, friendly staff. Only fault they don't serve breakfast anymore 😕. "

"Great location, very clean and the washer dryer being available was fantastic "

"The staff were very welcoming and made me feel at ease as a lone traveler. My room location was less than ideal at the very top of what seemed to be a never ending staircase, however the room itself was very nice, albeit a smell in the bathroom which smelt of drainage. It was however clean and spacious. The breakfast and evening meal were great and again all staff lovely and helpful."

"Great location. Friendly staff Excellent breakfast"

"Heating turned on at 20degrees but frankly when it’s minus 7 outside this was not enough. A fan in the bathroom would be good because it’s unreasonable to expect the window to be open when freezing outside. Shower was hard to adjust. A manual when you arrive would be a help too If you had 4 people in this house it would be too small. A simple double bed in the second bedroom would provide a bit more space to move around. Towel rail in the bathroom would be better if you could tirn it off and...

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"Staff great very clean food good."

"Lovely homely experience with good breakfast"