โรงแรมใกล้สวนชุมชน The Lakes, Tuscaloosa

"Properly grounds and staff were beautiful. The only issue was the hot water it took a long time to get hot and it didn’t get very hot. The towels and bed linen were soft and comfortable for showering and sleeping. I was in a suite and I would stay again in that exact same room,"

"The hotel is decent, but not for the amount of money that they charged. The pool was broken so I couldn’t use it. There is a smell throughout the entire hotel that isn’t pleasant. Most definitely in need of renovation. Breakfast was decent, but very typical"

"Great value"

"Overall great stay. Only issue we had was it was a little noisy at night. We had a room by an exit door and we could hear people coming in and out."

"New, clean accomodation and all staff was polite, friendly and helpful. Did not like not having at least complimentary am coffee in the lobby. In room coffee is a one cup packet only and was not replentished during my stay."

"Great place!! We had wonderful stay!!"

"No cups in the room"

"Manger is very rude and was mad because I wanted to extend my stay a day early and decided to ban me and my kids due to his difficult way of explaining his business"

"I had a very disappointing experience at this hotel. I informed the front desk that I could no longer stay for the second night and requested a refund for the unused night. Instead of trying to help, I was told I could check out, but they could not guarantee a refund. They still charged me for both nights, even though I only stayed one night. It felt like I was being forced to pay for a room I didn't even use. I understand that hotels have cancellation policies, but the customer service was...

"The hotel is very well maintained with a nice rooftop bar/restaurant. You can see Bryant Denny from there as well as downtown Tuscaloosa. Location was great for downtown Tuscaloosa, you can easily walk to restaurants and shops. Staff was welcoming and nice. Answered our questions with a lot of info. Has valet parking but we didn't need it for a June visit. Short drive to UofA campus, but probably not walkable."

"On arrival we were greeted by a very friendly and welcoming ladies. The lobby is spacious and bright. Our room was small, but functional and the bed was clean and comfortable. Although the bathroom was clean the edges and seals around the shower were a little moldy and in need of a good cleaning. The walls near and below the desk had some stains. Gave us the impression that the daily cleaning needed to be more thorough."

"We switched my guys through about five rooms and each one had mold in the bathroom, AC did not work or all kinds of spider webs and spiders in the rooms. Very unacceptable conditions. I ended up calling Expedia and getting a refund. I put them in the Hampton across the street."

"Hotel was beautiful and front desk staff very nice. Had to go to desk 3 times to get bath towels and lotion because none in room. No ice bucket and no cleaning supplies or water in fitness room. Breakfast was not hot even though just put out. Got locked inside pool and front desk had to call maitinence to get me out . Local and was doing stay vacation but will never recommend this hotel"

"From the moment we arrived, our experience was outstanding. The highlight of our stay was Roderius, whose exceptional customer service truly set this hotel apart. He was warm, professional, attentive, and went above and beyond to make sure we had everything we needed. His genuine kindness and willingness to help made us feel welcomed and valued throughout our stay. The entire staff was friendly, courteous, and always eager to assist with a smile. It’s clear that hospitality is a priority...

"Everyone was kind and helpful. Rooms were very clean, a/c worked wonderfully thank goodness considering the outdoor heat.lol. Didn't eat breakfast but greatly appreciated the all day coffee. The only thing that I'd recommend is a list of local restaurants and tourist attractions be put in the rooms for visitors who don't really have a plan to go by."

"Room was clean and lobby smelled fresh and clean"

"Restaurant/bar often closed. Property is very nice and clean."

"Mistakenly made reservation with this property called within five minutes of making to cancel and refused to cancel reservation."

"The front desk was very helpful, however small issue the rooms looked clean but there a not so good smell in the room ! I tried my own Lysol but the smell was still there"