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"Staff were excellent, friendly and helpful."

"Great location in downtown St. John’s with a beautiful view of the harbour."

"From the very moment we entered the hotel, the two women on the front desk were very courteous and professional booking us in. As this was our first time in St. John, Newfoundland they took the time to answer our questions and made us feel completely comfortable that our choice to visit St. John from Toronto, Ontario was an excellent choice. "

"The hotel is in a great location. The bed was very comfortable and the hallways were very quiet making it easy to sleep. The shower had amazing water pressure! We would definitely stay there again"

"Staff were great to deal with"

"Perfect location"

"Breakfast was great. Room was comfortable and the wine was a nice addition"

"The room was very clean other than they have carpet and I never feel like carpet is really clean. The lobby and hotel inside were very clean and well kept. However the outside could be made to look abit nicer. The one thing that I felt could have been better is having security near the main front door to try to keep the homeless people from begging to guests at the front door. It made me feel uncomfortable around the hotel grounds. But again I understand there isn’t much that can be done about...

"The room was clean. Staff we polite, however they left me seated in the lobby while checking to see if my room was ready and no one returned. I waited for an hour before inquiring on the status, and was then given my key. The property was well kept and quiet. The accessible room was very nice with walk in shower. I chose the hotel for its free airport shuttle and was not disappointed. Very friendly driver took great care to help with luggage and assist me in and out of the vehicle. I did...

"Perfect hotel. Loved the location, great pool. Room was large and comfortable. Also enjoyed the breakfast. Excellent staff who were very responsive and friendly."

"Endroit très agréable et très plaisant. Le personnel au top"

"For starters there was no hot water available in the room, either in the sink or the shower. The fridge did not work, and the phone in the room had no cable, so was not functional. At breakfast the restaurant was understaffed with servers who appeared not to know their job. We informed staff we were in a hurry but did not get drinks for 30 mins, and our breakfast arrived after 50 minutes, just as we had to leave. They also got our orders mixed up and brought my wife - who is celiac - a gluten...

"Parking lot was very close. Enjoyed the swimming pool and gym. Free breakfast was nice."

"Needs AC. No one to ask for assistance. Code to front door wasn’t correct. Door access pad only has numbers 1-5. Our access code had 7 and 9 in it as well. . Without another patron we would’ve never gotten inside to access our room."

"R"

"I really have nothing to say in reference to liking the property. I was very surprised. It was probably one of the worst hotels or in. I should say that I’ve ever been in. We booked because it was walking distance to a concert there. The lady on the front desk, Nora was very kind and helping us through the ordeal, but in regards to management the manager, Natasha was not accommodating when it came to refunding our booking. We walked into the hotel checked in, looked at our room. I was not...

"Quality of breakfast is variable. Better coffee really needed."

"The rooms were clean, with friendly and accommodating staff. Pool is nice but not big enough to accommodate all guests."