Search Hotels Near The Backyard, Austin

"Front desk staff was strange and didn’t seem very knowledgeable, we weren’t informed of any parking charge until checkout, deadbolt in our room didn’t work, the window was open when we arrived so the AC was blasting, stains all over the couch and ottoman as well as bathroom walls, hairs woven into the towels and blankets/mattress, no handsoap in the bathroom, walls are super thin, front desk told us there would be bedding for the trundle but we ended up having to request it (another guest was ahead of us requesting the same thing)"

"The property has some wear and tear and needs some renovations. While I had a few issues with housekeeping and my spa appointment, I must say the management reached out to quickly rectify the situations, which helped make my stay a little better. While I won't be back it's more about the facility and amenities and less about the customer service "

"The one in the living room was not cold enough and the hot water in the shower did not get very hot the handle would not let you move it to get it warmer . Hope they will clean the swimming pool , it was close with dirty water. "

"Our family of four had a really pleasant stay overall. The room was clean, comfortable, and well-maintained, and the resort itself is beautiful with great views. There was plenty for our kids to enjoy—between the pool, mini golf, s’mores hour, and game room, they were never bored. We also appreciated how easy it was to get in and out of the resort. There were a couple of downsides. The service at the pool could definitely be improved, as staff didn’t feel very friendly or attentive. We also ordered room service twice, and both times our order was incomplete. That said, the staff was apologetic and handled it professionally. Overall, despite a few service hiccups, we had a nice stay and really enjoyed the property and amenities."

"Nice hotel with lovely staff. On a major road so not walkable to anywhere"

"The bed in the room was absolutely horrible. It needs a better mattress."

"Staff and great rooms "

"No hot water in the shower, and the thermostat was inoperable, and the fan ran all the time"

"Great"