Dear ClavinBrittney,We appreciate the great rating.

Dear Andrew,Thank you for the 5 star rating and staying with us at Hotel Terra!

Dear Christine,We appreciate the 5 star rating of Hotel Terra. We hope to have you back the next time you return to Jackson Hole.

Michelle, we are delighted to see you had a great experience! Thank you for choosing Hotel Terra. We look forward to welcoming you in the future. Safe travels!

Thank you so much for staying with us at Hotel Terra Jackson Hole. We hope to welcome you back soon!

Dear Alexandra,Thank you for the great rating. We look forward to seeing again in Jackson Hole

We are glad to hear you had a great experience! Thank you for choosing us as your Jackson Hole Destination.

Dear Katya,There are some very rare incidents when a reservation doesn't come through the system when booked with a retailer. We are familiar with how to fix this occurrences and it looks like we were prepared on our end. There is no reason it should have impacted your stay. We had the reservation set for your arrival. Looks like there may have been a breakdown in communication between Hotel Terra and Expedia. The only time we would have recommended a refund is if we were being told that the guest wanted to cancel the reservation. I'm sorry this stay didn't work out.

Dear Izabella,Thank you so much for the great review and sharing your wonderful experience while in Jackson Hole. Teton Village is only 1 mile from the south entrance to Grand Teton National Park which makes it the ideal location for your vacation when visiting the National Parks. We're looking forward to welcoming you back.

Dear Matt,We apologize the stay wasn't a 5 star experience. We hope to welcome you back to turn around your impression of our property.

Dear Chris,Thank you for the helpful feedback. We apologize we were unable to exceed expectations during your recent visit to Jackson Hole. The leak from the sink to the drawer is very uncommon and I apologize it went into the storage drawer where your wife had her makeup. Most of the rooftop AC units are getting replaced this fall which will be the 3rd phase in this 4 step process to upgrade all of them. Unsure what "water hammer" is, but I suspect it might be relating to the jets in the bathtub. These do sound louder with no water in the tub which happens when it drains, as a cleaning method. Our sincerest apology that this trip wasn't filled with lasting memories. If you do visit Jackson Hole often, please keep in touch when you think you might want give Hotel Terra an opportunity to turn around your impression of our property. Management will be in contact.

Dear Carroll,Thank you for the great rating of Hotel Terra.

Dear Shlomo,We appreciate the rating. Thank you for choosing Hotel Terra.

Thank you so much for this great review! We hope to welcome you back to Jackson Hole soon!

Hello Sara,Thank you for rating Hotel Terra. We apologize we didn't meet a 5 star review expectations.

Thank you for staying with us! We are glad to hear about your positive experience at our hotel and with our staff. We look forward to welcoming you back.

Hello Vishal,Thank you for choosing us for your stay in Teton Village! We are delighted to hear you enjoyed your time with us, and everything the village has to offer. We look forward to welcoming you again.

Thank you for taking the time to post your review. We are glad that you are enjoying your stay here at Hotel Terra. Please let us know if there is anything we can do to make it more memorable.

Dear Wendy,We thank you for your feedback. I apologize there was not a bellmen on the front drive for your arrival while they were assisting other guests. The team was reading to jump out there to help with your luggage but the offer was denied when we asked. It looks like you received a very discounted upgrade to one of our best one bedroom suites with a great mountain view.

Dear Traveler, Thank you so much for the wonderful review! We are grateful you were able to experience Jackson Hole to the fullest with skiing and seeing the local moose. We hope to welcome you back very soon to Hotel Terra!

Dear Diane,Thank you for the 5 star rating. We look forward to welcoming you back.

Thank you for the great rating. We'd love to welcome you back next winter.

Thank you for your kind words. Our staff strives to add a personal touch to each guest experience. Thank you so much for staying with us and we look forward to having you back in the future.

Dear Susan,Thank you for the great review. We're happy to see you had a fantastic time.

Dear Walter,Thank you for your feedback. Our restaurant is managed by a 3rd party vendor. I will pass this note onto them.

Thank you for your kind words - We are glad you enjoyed your stay at Hotel Terra. We hope to see you back again in the future.

Thank You for staying with us at Hotel Terra and we are thrilled that you enjoyed your stay.

Dear David, Thank you for taking the time to provide your feedback. These items will definitely be address by our teams. We are pleased to hear the team was quick to react on a solution for a better room.

Dear John, Thank you for the rating and we look forward to welcoming you back to Jackson Hole.

Dear Christine, Thank you for the great rating and all your support. Please come stay with us again.

Dear Andrea, Thank you for your review. We understand the price can be a bit more than other ski locations in the country. We do stay competitive within our local market. For those who prefer a little more space in their room, the one bedroom suite is a great option.

Thank you for the great support. We hope to see you return to Jackson Hole.

Thank you for rating Hotel Terra. Have a great fall and we hope to see you this winter.

Dear Jon, We appreciate your feedback. Our location in Teton Village is a large proponent when determining our rates and are competitive with the local market. Our housekeeping team will switch out any used towels that are not hanging on the rack during their stayover service. I apologize if this wasn't done during your stay and we will follow up with our team. Have a great fall and we hope to welcome you next summer should you return to Jackson Hole.

Thank you for the support and great rating.

Thank you for taking the time to give us this great rating. Please come stay with us again.

Thank you for your feedback. We have since been able to offer more services now that we've had more success adding great staff members to our team. We are familiar with our competition and have priced our accommodations to be competitive. Currently we are offering an abbreviated housekeeping service to restock towels, coffee and paper products as well as removing trash and straightening out the bed. Teton Village in Jackson Hole is a beautiful place to spend during the summer months.

Thank you for the great rating and your feedback. We will definitely bring to the attention of our restaurant management team. Have a great summer.

Thank you for the support and 5 star rating!!

Dear Regan, We appreciate you taking the time to provide your feedback. We are truly sorry the pool was closed for upgrades while you were with us. We had planned to do this while we were closed in May, but the unpredictable mountain weather didn't provide us with enough dry days to complete it. I apologize about the cleanliness of your room. We can definitely use as an opportunity to review with our team to make sure windows and furniture are getting inspected on a daily basis. That should not have been missed. Thank you again for the feedback. Have a fantastic rest of your summer.

Dear Robert, We appreciate you taking time to respond. We are working hard to always be improving our product to create memorable experiences for our guests.

Thank you for the rating and staying with us at Hotel Terra Jackson Hole.

Thank you for the great feedback and 5 star rating. We appreciate the support

Dear Enrique, Thank you for the great rating and support.