Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and shortcomings you experienced during your stay, as we understand the importance of maintaining high standards in all aspects of our hotel.Your feedback regarding room facilities and turn down service have been noted, and we will review these aspects to ensure they meet the expectations of our guests.Regarding the sunbed reservation policy, this is generally appreciated by our guests, nevertheless, we will review our procedures to ensure they are fair and accommodating to all customers.We apologize once again for the issues you encountered and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Regards

Caro ospite,Grazie per aver assegnato al nostro hotel questa eccellente valutazione. Speriamo che resterai di nuovo con noi in futuro.Saluti

Dear Adriana,Thank you for your comments and suggestions, which will be taken into account for future improvements.Regards

Dear Guest,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve.We are pleased you enjoyed your stay and hope to see you again in the future.Best regards

Dear Guest,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Our refurbishment is due to begin in January 2025.Best regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Giorgio,Thank you for your kind remarks.We hope to see you again in one of our GF hotels.Kind regards

Dear Natalie,Thank you for the high score you have awarded our hotel and for your kind recommendation.We hope to see you again soon.Best regards

Dear Stuart,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Estimado Néstor,Gracias por otorgar a nuestro hotel esta excelente calificación. Esperamos que se quede con nosotros nuevamente en el futuro.Saludos cordiales

Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the hotel; we can say that we work continually to keep our establishment in the best condition for the comfort of all our guests.Regarding the balcony lights and the pool opening times, we take note of your opinion and will review these matters for the future.We're delighted to hear that you enjoyed the breakfast offerings, and we'll strive to maintain the excellence you experienced.Thank you for your visit.Regards,

Cher invité,Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez passé une excellente semaine dans notre hôtel et que vous avez apprécié notre architecture unique, notre atmosphère sereine et la disponibilité de chaises longues.Nous sommes heureux que vous ayez apprécié nos repas riches et variés et nous sommes ravis d'apprendre que le petit-déjeuner a été mémorable pour vous.Nous nous excusons pour la gêne occasionnée concernant la politique relative aux bouteilles d'eau pendant le déjeuner et le dîner. Vos commentaires sont précieux et nous reverrons nos politiques pour garantir une expérience plus satisfaisante à nos clients.Merci d'avoir recommandé notre hôtel et nous espérons vous accueillir à nouveau pour un autre merveilleux séjour dans le futur.Cordialement,

尊敬的客人，感谢您的客气话。我们希望将来能见到您。问候

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Claire, We regret the delay which you experienced on arrival. We know now that you had amended your booking with Hotels.com, but they sent us a cancellation by mistake instead of the modification. As you mention, we were very busy on these dates but we managed to find you a room so we are pleased that there was a positive outcome and you were able to enjoy the rest of your stay. We appreciate your loyalty and the high score you have awarded our hotel.We hope to see you again soonRegards

Liebe Gast, VVielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass dir unsere schönen Zimmer, aufmerksames Personal und gutes Essen gefallen haben. Dein Feedback zum Frühstücksraum schätzen wir und werden es definitiv berücksichtigen. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße,

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Kæri gestur,Þakka þér fyrir að deila athugasemdum þínum, við erum ánægð með að þú hafir notið dvalarinnar.Við vonumst til að sjá þig aftur í næstu heimsókn þinni til Tenerife.Bestu kveðjur

Dear Guest, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Dear Sean,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear David,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Best regards

Dear Nicola,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve. Please don't hesitate to contact us before a future visit to request your preferred location in the hotel.We hope to see you again in the future.Best regards

Dear Jaana,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and enjoyed your time with us. It's great to know that the staff was friendly and helpful, and that you enjoyed the breakfast.We're sorry to hear that our a la carte restaurant, La Laja, did not meet your expectations in terms of value for money. Your feedback regarding this is important and we'll take it into consideration for possible future changes to our menu. We hope to have the chance to welcome you back for another enjoyable stay in the future.Regards

Dear Darren,Thank you for the excellent score you have awarded our hotel. We look forward to seeing you again in the future.With best regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for your feedback.Regards

Dear Maura,Thanks for your feedback. Some areas in our hotel have already gone through refurbishment work and we continue to strive each day to maintain our installations in the best condition for our guests. We really appreciate your comments and we hope that in the future we will be able to host you once again and meet your expectations. Best regards,

Dear Jasmin,Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear Michael, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear Guest,Thank you for sharing your feedback about the hotel. It seems there were several issues during your stay and we would like to apologise for any inconvenience.We are sorry you were disappointed with the all-inclusive package; the menu and is available on our website and can be checked at any time.On a positive note, the peaceful and pleasant atmosphere at the roof pool area was appreciated. We will address the concerns raised so that we can enhance the overall guest experience for the future.Thank you for your visit.Regards

Dear Mark,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve.We are pleased you enjoyed your stay and hope to see you again in the future.Best regards

Estimado A, Muchas gracias por el tiempo dedicado a escribir sus comentarios, creemos firmemente que todos las opiniones de nuestros clientes nos ayudarán a mejorar nuestros servicios.Sentimos enormemente que su experiencia con nosotros no fuera del todo de su agrado, nuestro objetivo es ofrecer un servicio óptimo que satisfaga las expectativas de nuestros huéspedes.Costa Adeje Gran Hotel es un establecimiento de 5*, que cuenta con todas las instalaciones y servicios propios de un hotel de esta categoría. Es cierto que se trata de un hotel de grandes dimensiones, con una amplia capacidad para alojar a nuestro numerosos huéspedes, tanto en nuestros restaurantes, piscinas, como resto de instalaciones y por supuesto siempre trabajamos con el objetivo de que nuestros clientes disfruten al máximo haciendo uso de las mismas.En un establecimiento con las dimensiones del nuestro y abierto todo el año estamos concienciados de la necesidad de acometer mejoras constantes, y así lo hacemos, recientemente hemos renovado diferentes áreas y seguimos trabajando día a día en todos aquellos aspectos que necesiten ser mejorados.Nos sorprende ver su comentario sobre la falta de empatía, ya que dedicamos una cantidad considerable de tiempo a la capacitación en atención al cliente y normalmente recibimos comentarios muy positivos sobre el servicio al cliente, de hecho, es uno de los aspectos más valorados por nuestros huéspedes, el personal.Una vez más agradecemos sus comentarios.Un saludo,

Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Dear Yolanda, We thank you for your rating and comments regarding our hotel. We are glad that you enjoyed your stay and every aspect of the hotel, including its location, entertainment, and staff. We hope to welcome you back soon once again.Kind regards,

Chère Maryline,Merci pour votre avis. Nous serions ravis de savoir plus en détail quel aspect de vos vacances n'a pas répondu à vos attentes. Nous prenons en considération les commentaires de nos clients car ils sont fondamentaux pour nous d'améliorer et de maintenir des normes élevées.Cordialement,

Dear Guest,Thank you for your comments. We apologise for any technical issues in your room; we wish you had brought them to our attention during your stay so that we could have resolved them.We hope to see you on a future occasion.Regards

Dear Rhian, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear Guest,Thank you for your kind remarks.We are delighted you enjoyed your stay with us and hope to see you again soon.Regards