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"Brilliant refurbed holiday inn only issue was soundproofing between rooms"

"We booked last minute to stay local for our son’s football event, and we had such a wonderful stay that we are already looking to come back. The local area is beautiful, especially Ironbridge. We ate dinner at the hotel and were so impressed that we personally thanked the chefs. Frankie, Chris, Carl, and Brad — you did an amazing job. The fillet steak was cooked to perfection, the mussels were delicious, and our son even loved the pizza from the children’s menu. Dom was working behind the bar...

"Great location for the international arena, hotel was well maintained and clean although the room was a bit cold and the hot water in the bath/shower was scalding or freezing and the hand basin didn’t get hot. Staff were very pleasant and the breakfast was great, I would recommend."

"The hotel left heated towel rails on during the middle of a heatwave. Two visits to reception led to provision of a useless fan. Despite complaints to management no partial or full refund was offered on the basis it was a hot weekend. This is without doubt the worst place I've stayed. Avoid unless you want to melt in the room followed by a good old fashioned dose of Management gaslighting...."

"Breakfast staff deserve a medal coping with the understaffing. The orange juice is just squash. Nice poached egg available if you ask though. Good sausage and mushrooms. too. The waiting staff are lovely unlike the cold, unfriendly receptionists who should work at a GP’s! The grounds were picturesque and the pool okay if a bit too warm in the heatwave. Room 17 is tiny but it was clean. The noise from the boiler outside was unpleasant as was the non-existent view. Hit and miss but good value if...

"The hotel looks tired including the decor at the entrance of faded artificial flower garlands and lounge furniture Cleaners cleaning bathroom surfaces with bathroom towels and wiping glasses and mugs with napkins rather than washing them Wobbly toilet roll holder and toilet seat"