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"The hotel charges premium rates but fails to deliver premium service. We expected a comfortable and welcoming experience, but the service was disappointing. Management should pay more attention to guest satisfaction instead of charging high prices without providing the level of service guests deserve. *The room is dirty and smell bad *room is not Ready until 8:30pm *no shuttle"

"Everything about our trip was made better by the friendly and helpful staff. The buffet breakfast each morning was awesome, particularly with made-to-order eggs and omelets. Security was very much present and on top of things. Front desk and concierge desk were amazing. Nightly free drinks and snacks are a nice touch. Outdoors were more fantastic examples of customer service. They made everything so much fun and relaxing - truly family friendly. Pool, hot tub, kids splash areas were all great....

"Well kept facilities and friendly staff , great time"

"La buena limpieza de la habitación"

"Highly recommended! Facilities, amenities and personnel were great! Looking forward to return very soon!"

"Perfect all around"

"Suffice it to say that we would return to the property in the future."

"The staff were very helpful but the rooms especially outdated. We asked to upgrade our room. Second room was better. Never any washcloths and the bathroom floor was loaded with long dark hair ( I have short brown hair). Best thing is the location. Easy to walk to a lot of places."

"It is excellent place to stay, we are definitely coming back to the same hotel!"

"it was good"

"I liked the property but I have a few complaints . First is that you have to unlock and lock that big gate to get in and out. There’s a big gate you have to open up and close while your car is parked in the middle of a street. I also think it. It Should be known this is a bed and breakfast type of place and not an actual hotel. The tv in the room did not work properly . The remote turned the tv on and that was it ."

"Clean rooms and resort area. Most staff were helpful and friendly. Our only complaint was the motion detection AC in the rooms. At night the temperature and humidity fluctuated too much for my comfort. Good sleep was hard to come by. Otherwise a wonderful stay."