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Reviews of Pullman Sydney Penrith

5 out of 5
Pullman Sydney Penrith
81 Mulgoa Road, Penrith, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 88 reviews" "
Rating 8 - Good. 11 out of 88 reviews" "
Rating 6 - Okay. 3 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome acomadation
Stayed 2 nights in May 2024

10/10 Excellent

Anmoldeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good staff and very good environment
Stayed 1 night in May 2024

10/10 Excellent

Andrew Alexander Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Satjend, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Pullman Penrith and we received same warm welcome with bubbles. Staff were very helpful. Hotel is conveniently located, and onsite amenities are great Thank you to our Guest Service Manager, Georgia for going beyond to assist us during our stay. Highly recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely especially the room. Would happily stay there again and recommend it.
Stayed 1 night in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Apr 2024

4/10 Poor

Gayle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean rooms, nice atmosphere. The superior room had 2 double beds which were ok but didn't leave much space in the room. The glass bathroom door does not provide privacy while sitting on the loo or in the shower, so it's not appropriate when sharing the room with tennagers or other companions. Room was not ready when I arrived at 5pm and I had to wait with a crying baby for over 25 minutes. Then there was another persons food in the room and no basic tea bags.
Stayed 1 night in Apr 2024

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we’ve stayed at the Pullman Penrith. The hotel is basically new, has great facilities and the parking is safe and convenient under the building with Lift access direct to the hotel floors. The staff were very accommodating and went above and beyond to make sure we were welcomed, including offering champagne and iced tea on arrival. A bit of a 5 star feel, in the heart of the ‘The Riff’
Stayed 1 night in Apr 2024

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I didn’t like. Lovely hotel in every regard. Room so comfortable and clean. Like the use of tech. Excellent dining options and so convenient for my needs. Loved the complimentary sparkling wine on arrival. Very friendly and efficient staff. Buffet breakfast high quality. Will definitely return
Stayed 1 night in Apr 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Satjend, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
We came to visit sick dad and we were just looking for accommodation near the hospital. We were totally blown away by amazing hospitality at Pullman Penrith. The property is new, staff very friendly and helpful. There's a Restuarant, cafe and bar onsite which are really good. Front desk manager Georgia, bartender Hem and Marcel staff Vee to name a few were amazing. We are thankful to everyone for making our stay great under thecircumstances. Highly recommend Pullman.
Stayed 1 night in Mar 2024

2/10 Terrible

Hamish

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Firstly, the booking process itself was misleading and left a sour taste in my mouth. I made the reservation through Expedia, where the price was listed at $330. Little did I know, this was in USD, and upon arrival, I was slapped with a bill of nearly $700 AUD. Such a steep price for a hotel in Penrith is absolutely outrageous and felt like a complete rip-off. Moreover, the lack of basic amenities was disappointing. For a hotel of this caliber, one would expect at least a laundry service on-site. However, to my dismay, there was none, let alone an overnight laundry option. Additionally, the absence of a pool was quite baffling, especially considering it's a standard feature in most hotels nowadays. The bar was another letdown. It was minuscule in size and could barely accommodate more than half a dozen people comfortably. This made socializing or even enjoying a quiet drink after a long day's work nearly impossible. To top it off, the service was abysmal. One morning, I decided to grab a coffee from the café when it was relatively quiet. However, I was shocked to hear that it would take 15 minutes for a simple cup of coffee. There was no one else in the café, so the excuse of being busy simply didn't hold water. This level of inefficiency is unacceptable, especially in the hospitality industry. Lastly, the staff's demeanor left much to be desired. They came across as rude and indifferent, showing little regard for guests' comfort or satisfaction.
Stayed 1 night in Mar 2024

10/10 Excellent

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with two kids, breakfast selection was extensive and facilities lovely and new
Stayed 1 night in Mar 2024

10/10 Excellent

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities
A modern comfortable hotel which supports both business and social guests equally well. A calm oasis from the noisy hubble bubble of the city but with easy and cost effective reach of the sights and sounds of Sydney.
Stayed 3 nights in Feb 2024

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay for after a night at Panthers
Stayed 1 night in Feb 2024

8/10 Good

Alexon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel overall
Stayed 3 nights in Feb 2024

10/10 Excellent

Pasquale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Stayed 1 night in Jan 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate but it is the staff i would like to hive a 5 star review for. I expect travelling to not always go as planned and i am used to delays and other travel problems. This particular trip however was a travel nightmare and by the time I arrived at 11pm with a 2 year old I was exhausted ( not so much the 2 year old,):) The staff could not be more pleasant or helpful. After a very difficult day their help and kindness was exactly what we needed to change the course of our day. Thank you Kind regards Clare
Stayed 1 night in Jan 2024

10/10 Excellent

Grant

Stayed 1 night in Jan 2024

10/10 Excellent

Quinton, Malvern East

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Blue Mountains and the Panthers Club
Stayed 4 nights in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff made us feel very welcome. Onsite parking was a bonus as well. Thank you! Looking forward to seeing you again soon.
Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 3 nights in Dec 2023

10/10 Excellent

arjun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Will come back again
Stayed 7 nights in Dec 2023

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away
Arrive late in the evening after a very long day. The reception staff were courteous and very accommodating. The hotel is very modern and well kept, with excellent facilities and very comfortable bedding. The location is great with the Panthers Leagues Club and Ifly entertainment directly across the road. There are plenty of places to eat within a 5min walk. Only negative was price of buffet breakfast, travelling with teenagers made it a bit too expensive so can’t comment on the quality.
Stayed 1 night in Dec 2023

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over wonderful place
Stayed 1 night in Dec 2023

10/10 Excellent

Diahann

Stayed 3 nights in Dec 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Business traveller
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Hazell

Stayed 1 night in Nov 2023

10/10 Excellent

fahrettin, woonona

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Geoff

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

4/10 Poor

Richard

Travelled with partner
We woke up at 6:00AM by someone doing weights in the gym on the 5th floor and dropping them, sounded like they were going to come through the floor above us. Very stupid design.
Stayed 1 night in Nov 2023

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being new the Hotel is modern and very clean.The Breakfast was delicious and parking was easy.Staff were so helpful.A1st class stay.
Stayed 2 nights in Nov 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, very clean and well presented. Bed was really comfortable and rooms are soundproofed, we didn’t hear anyone walking the corridor. Johnathon on reception was welcoming, informative and friendly. Bar staff were friendly and reception staff were welcoming.
Stayed 1 night in Nov 2023

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy
Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, took care of us really well! Clean, new and the staff very friendly - will stay again 😊
Stayed 2 nights in Nov 2023

10/10 Excellent

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is obviously very new, but still exceeded all expectations of accommodation options in Western Sydney. Will definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay for our family.
Stayed 1 night in Nov 2023