Search Hotels Near Sunfish Lake, Minneapolis - St. Paul

"Staff was friendly but upon entering the room it had a bad smell. Mattress smelled like urine. Not sure if they were bed bugs but saw insects in the room. At night I would here rustling in the Wall."

"I dint get the chance to use the kitchen but I’ve restroom did noticed the hair dryer don’t work at all and the room had its little touch it needed but the think that effected me the most was the smell was horrible smelled a lot like cigarettes. The staffing etc was great other wise of the smell and hair dryer no issues everything else was perfect for the prize "

"There are some potholes in the parking lot to watch for but other than that it was great"

"It’s a room to stay that’s cheap. It’s not dirty but room service isn’t really a thing. Your towels won’t get replenished and beds won’t get made but it’s a place to stay if you’re going to mostly be out. "

"I like the hotel because it is old school. Room was clean and neat. Bed was comfortable. Everything in the bathroom worked just fine. It was nice having a coffee maker in the room. I even liked that they supplied a stack of magazines to read. St. Paul Grill has excellent food. Rug in our room was a bit threadbare and I wish they had self parking."

"Great place to stay and staff. "

"Restaurant was 10/10! Super clean hotel, friendly staff"

"Staff was super friendly and helpful. Clean property that felt safe. Room was nice and clean"

"I was there on April 11th, Saturday. At night it was about 9:30–10:00 pm. My room was on the ground floor. I heard guests from us stairs running and it was loud my ceiling was shaking i couldn’t sleep. I called front desk, and explained to him. He said he would go check it out. Then i hear the noise again it was worse i got scared i thought people upstairs were mad that u complained. I then call the gentleman at the front desk again and told him i am from room 201.. he was like “ okkk how can i help you with absolutely cranky and annoyed mood”!!! and was asking him were people upstairs mad at me because the noise got worse. And I told him i couldn’t sleep because ir was loud. The hotel staff responded “there is no one running up there” I said: “i heard it i have video record” and would you come in here and listen to it”? Hotel staff; No..!! and then said what do you want me to do?? this is hotel people will run amd people will walk..!! i then asked him what if you do if you were me he said; i would put the fan on..!!!!!!!! so i wouldn’t hear the noise from upstairs!!! (i was in shocked..!! the way he responsed i was there alone and i am woman i didn’t feel safe overall) I m just a bit surprised IHG hires this staff. I truly believe and trust this brand IHG. But from that experience I dont knownwhat to expect anymore. "