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"The room was large and functional. Breakfast was very good and the breakfast area had plenty of tables. Also, parking was no problem and the staff was very helpful. Overall, a very pleasant hotel."

"Coffee should be in the rooms, my iron and ironing board were broken"

"Clean room"

"Very nice and clean the price is good"

"Plan on paying a resort fee, valet parking and high food prices. This is somewhat expected in Boston but everything was disorganized and the staff seemed very junior and inexperienced. The bartenders first ignored me, then gave me a lecture on the rules of working customers at the bar. Glad I brought my own bottle of wine."

"Everything at walking distance, including the subway. The parking very convenient Rooms very quiet and extra clean, towels and bedsheets fresh and clean everyday. Room service very efficient. The best was the staff, Sarah in particular, helpful, nice, happy they can remember our names and what we were interested on. They made us feel welcomed and specials!"

"Central hotel for downtown stay. Free breakfast was limited to individually wrapped muffins and danishes and an apple. Nice hotel, however, bathrooms were very small, rooms had no microwave and parking fee was expensive."

"Everything was perfect"

"In the center of Back Bay. Everything was within walking distance. Bar had all the concoctions and food. Friendly staff. Would stay there again."

"Excellent service"

"Convenient location. Restaurant and outside dining were very ice"

"Rooms were very clean and Staff were very friendly and extremely helpful. Staff would go out of their way to assist you. I asked for a late checkout, but it was not available, however, they will hold your baggage in a secure area until you're ready to leave. I brought a suit, but there was no iron available, only a steamer in the room. I did not ask if an iron was available and had to learn crash course style how to use a steamer. It's possible they have them and I just did not think to ask....

"Great place to stay!!"

"Great location, easy check-in, enjoyable stay"

"I recently stayed at this hotel for a weekend in one of their suites, and overall I did have a good experience. The hotel itself was very clean, well-maintained, and the atmosphere was comfortable throughout my stay. One of the biggest positives was the staff — everyone I interacted with was attentive, professional, and genuinely helpful. They did their best to make guests feel welcomed, and that level of customer service definitely stood out. That being said, the amenities were unfortunately...

"The BEST place to stay in Boston! Not only is the staff friendly but they take pride in keeping it clean 24/7! The smell is another story! It hits you when you walk in! It’s heavenly! It’s right behind Fenway so if you’re going to the game it’s the spot to stay! The vibe is so cool! We definitely will be coming back just to stay at the Verb!"

"It’s a Westin with great standards. I would say the breakfast is quite expensive for what it is. I think the $20 voucher they give you probably should cover it not the additional $15 on top."