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"Kinda run down"

"Staff were very helpful with suggestions for nearby restaurants, kids loved the pool, great location for Foxwoods."

"Great location and extra benefits for the kids."

"The bed was uncomfortable. We booked for 2 nights, didn't sleep well at all. We left at 4:30 am the 2nd morning."

"The hotel is a short drive from downtown. The surrounding has several small plaza but it’s needed to drive there. The room and service is good. The breakfast choice is typical."

"Good place."

"Overall, we had a good stay, but there were a few things I didn’t like. Check-in starts at 4:00 PM, it should be 3pm because the check-in process was slow, many guests had to wait in line and couldn’t get into their rooms until after 4:00 PM. I also felt that the room cleaning and preparation seemed rushed. Another downside was that not every room has a microwave, which I think is inconvenient."

"We had a great time. Many places to eat. Smoke-free and clean. Nice room."

"Great stay"

"Nice rooms, great staff, close to everything."

"Good place. To stay when in town."

"😀"

"Probably the best location in Mystic. Charming hotel with a coastal Americana vibe. Very walkable to the main shopping areas and restaurants. Appreciated the on site parking and the cookies in the lobby. The stairwell and hallways of the main hotel had a strong “chemical/petroleum smell”. Not sure where it was coming from but that was off putting. Strong enough that the smell would seep into the room. Also, the front desk crew seemed a bit disengaged — minimal eye contact, seemed to be...

"Location"

"The place needs to be torn down. There were stains on the bed, mold in the shower, some kind of spatter on the walls, the hallways smelled like a combination of urine and trash, we were unable to get out money back since "we had paid in full", therefore, we were penalized for paying in advance. Go figure. We were moved to another room which was slightly better but still not good. The beds had minimal blankets and pillows were awful. There was only 1 lamp in the room. The outside light outside...

"The photos are not accurate. We had 4 rooms with family and the rooms were not updated. The doors are rusty and there are no amenities. We got totally locked out of the kids room and had to move to a new room further away from the family in the middle of the night and were told it was an upgrade but there was really nothing better. Two other rooms had the keys fail on multiple occasions. Seems as if nothing is updated and there are permanent residents. Should be stated on Expedia. Was never...

"Location is everything. Property is right on a beautiful beach. Restaurant is very good for lunch or dinner and eliminates the need to go searching. Rooms are comfortable including bedding. Staff is friendly and helpful. Would definitely go back."

"Better towels are needed."

"Everything was perfect!"