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"The hotel was all around nice and comfortable. 5 stars all the way around."

"Great stay! Central location!"

"It’s was freezing lol but over all was good experience. Would recommend to stay !"

"Excelente"

"The hotel is in an elegant brownstone building but it shows its age. Our room is roomy by New York standard. However, upon check-in we found there was no shower curtain. The phone in the room had no dial tone to the front desk. It required a trip to go downstairs to request a shower curtain to be delivered and installed. The king-size bed was comfortable. The bathtub has safety bar but no anti-slippery mat, which could be risky for seniors. The front desk counter has a lemon-infused iced water...

"Great hotel and even better customer service! The rooms are small but well maintained and clean. The cute bakery next door was perfect. The only critique is the noise level. At times, you can hear your neighbors. Otherwise, looking forward to returning again."

"Habitaciones amplias, camas y almohadas cómodas. Buena ubicación"

"Fue nuestro primer viaje a Nueva York y sin duda fue la mejor opción que pudimos elegir. La ubicación es excelente, ya que puedes llegar caminando a Times Square, Broadway, Bryant Park y a varias estaciones del metro, lo que hace muy fácil recorrer la ciudad. La opción del desayuno buffet vale muchísimo la pena si quieres disfrutar Nueva York sin gastar tanto en comida. Hay mucha variedad, todo estaba fresco y nos permitió salir cada mañana listos para caminar todo el día. Las habitaciones...

"Good"

"Good staff and facilities"

"Nice hotel. Small room."

"No outlet or lamps were working by the headboard unfortunately. But everything else was."

"2nd time staying here and it was all good. Close to Times Square and subway stations and that’s what we were looking for and free breakfast."

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Check in and check out front desk staff wasn't friendly."

"Overall, we had a wonderful stay. The staff, in general, were incredibly friendly, respectful, and always willing to help. Their kindness and professionalism made our experience very enjoyable. There was, however, one interaction with a staff member that stood out because it was so different from everyone else. One evening, as we were returning from dinner, she appeared to be finishing her shift. When the elevator arrived, she stepped in and told us to wait for the next one instead of allowing...

"It's a great location, right across from Lincoln Center. Plenty of great places right nearby to eat at. Subway station is close. The hotel lobby is great. Beautiful designs and spacious. The rooms could be cleaner. The walls needed paint. Staff was extra helpful and nice. Pool hours not listed on the stairs so we got to the top and had no clue where to go or if or when it opened. Rooftop bar was great. The Gossip girl theme is perfect."