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"Like all the little seating areas in the communal area downstairs. Big twin room, comfy beds. Very clean. Great breakfast. Hot shower. Friendly staff. Some traffic noise from the road but not too bad. Pretty garden area to the front of the property."

"Thank you for a wonderful stay at a very nice and historic property. Your staff were kind and professional. That is much appreciated. Sincerely, Michelle"

"Really great experience. The staff were so helpful! I asked them if they were able to help with laundry service because I needed it for another half of the trip and they saw to it personally that they had it done for me by the next morning. I was very impressed and happy with the service here."

"Room was clean and tidy, we were upgraded which was lovely. We had a river view but because of the trees, the view wasn’t as good as we hoped. However, we weren’t there to look at the view for long! Kitchen area had everything if needed, aircon was great for the heat and bathroom was good. Only downside, wardrobe was tiny and no drawers to unpack much! Hotel is ideally situated for walking into York. Just a short walk and you are in the main area. Coffee/tea in the reception all day long...

"Staff were very friendly and helpful. Free parking but a little tight. Breakfast with a small fee was excellent. Sink and refrigerator were nice. 2 free water bottles. 10-15 minutes from city center. The room in the loft was not good at all. The ceiling on some parts were so short so I hit my head twice. No window. Only one small skylight"

"First I was sent a text with check in instructions for the wrong room so nearly walked in on another family. Then there was a party in the room directly beside ours that were up until 4am yelling, laughing, banging around etc. both inside and outside the property. There was no staff on site at any point in time to deal with these messes so we had to handle by phone or text."

"The property is in a great location, but is not kept in a great shape. Beds were super uncomfortable, you cold feel the mattress springs pooking you. The bathroom really need basic updates, a clean, mold free shower curtains would be enough "

"Very disappointed with our stay at The Grand. I’ve never left a negative review about a hotel before but I feel compelled to, particularly because the reply I gave directly to their own request for feedback has gone ignored. I booked two rooms; one for my Mum on her own and one for myself and my 8 year old daughter. I stay in about 20 different hotels a year and am fortunate to stay in some beautiful places but The Grand fell short for 5 stars. I would say this is no reflection on the team,...

"Booked it through Expedia that said parking available. When arrived they said they had limited spaces and should have pre-booked a space. That option wasn't available. I ended up parking half a mile away and paying a total.of £75 for it! I could have used that for a better hotel width parking spaces."

"Excellent location and every you'd expect of a Raddison. Only let down was the A/C was broken asked for it to be fixed and it wasn't in the 2 nights we were there."

"Lovely hotel in a great location. Breakfast was very good"