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"Family and budget friendly. Welcoming, kind and helpful staff."

"Poor treatment by the staff. Air conditioning and electricity weren’t working in the room, the bartender was terrible and my family and I were ignored by them many times. This is the first time I have an experience like that "

"Access to the beach is superb. So it is the restaurant Serenade. I would've liked to know from staff that at the airport they require printed boarding pass."

"Rooms were clean and the bed was very comfy! The staff made the stay much more than expected. They became like family. They were very attentive and patient with us through the language variances. The chef Chickie was excellent and would alter the menu as requested. Anna the housekeeper went beyond to ensure things were cleaned. Moises and Gleni also were over the top in providing the utmost service. The property is not on the beach (they have a shuttle daily) but in a safe area. I would walk the streets as people were going to and coming from work. I will go back! "

"I was fooled by the 9.2 review and chose this place, even though it is very old and dirty, and we spent about two nights in the heat with two kids due to a broken cooling system. The internet was very weak and limited, and it would frequently disconnect, causing me to miss my online meetings. More than 90% of the meals were the same every day during our week-long stay. There were no special activities except for one pool table for the entire resort. More than 90% of the staff were very kind, nice, respectful and welcoming. Our suite was changed three times, the first because of water coming from the ceiling, the second because of the cooling system and broken beds, etc. For those who are sensitive to cleanliness and very old building, who follow a variety of foods, and who don't want to get bored after a few days, I don't recommend it at all."