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"This hotel is beautiful and the staff is so friendly and welcoming. They go above and beyond to ensure that you have an amazing stay. The breakfast is made fresh when you get to the dining area and incorporates traditional cuisine of Cuenca. The area around the hotel is quiet and safe, and is walkable to other locations. "

"I would strongly recommend this property. It is in a great location. Lots of shopping, restaurants, coffee shops, and of course the sights. I want to thank the amazing staff for their help and for making me feel like part of the family. You are were extremely awesome and helpful. "

"Great place to stay"

"Food and service was great "

" Location is great, middle of old town transportation easy to catch to and from the airport.Excellent service, staff is amazing always attentive. "

"This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. "

"Excellent service. I was pregnant and the wokers were very attentive. If you want to have a beautiful experience, It’s worth staying here."

"Todo excelente "

"The place was perfect clean and the the staff very kind "

"The only reason I rated facilities as good is I had a lot of internet problems the first 3 days until they called the tech and he came in and got it up. I wish I knew the name of the young man who worked there but I don't as he did not speak English and I don't speak Spanish, but he was absolutely the best. He was always smiling and helpful. The entire staff was exceptional. Breakfast was good. Would return there without hesitation. Property is safe and secure. Room was very large and was on...

"The reception was friendly, helpful and pleasant!"

"Staff are service excellent "

"Great place."

"Nice place"