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Four Points By Sheraton Cuenca

3.5 star property
Pet-friendly hotel connected to the convention centre in Cuenca with free breakfast

Choose dates to view prices

Four Points By Sheraton Cuenca combines warm hospitality with modern comfort in the heart of the city. Guests enjoy local flavors at the on-site breakfast, relax in the sauna or steam room, and take refreshing dips in the hotel pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
  • Hot tub
  • Gym
The current price is ฿3,036
฿3,340 total
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(28 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds | In-room safe, desk, blackout curtains, soundproofing

Classic Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | In-room safe, desk, blackout curtains, soundproofing

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Rainfall showerhead
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, 010169

What's nearby

  • Mall del Rio - 1 min walk - 0.0 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.3 km
  • Calderon Park - 4 min drive - 3.1 km
  • Río Tomebamba & Calle Larga - 4 min drive - 3.1 km
  • New Cathedral of Cuenca - 5 min drive - 3.4 km

Getting around

  • Unidad Nacional Tram Station - 7 min drive
  • 14n - Antonio Borrero Station - 18 min drive
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪Mocagi - San - ‬2 min drive
  • ‪Anubis Restaurant - ‬17 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Pizza Hut Express - ‬4 min walk
  • ‪Rossini - ‬13 min walk

About this property

Four Points By Sheraton Cuenca

Hotel connected to the convention centre
Consider a stay at Four Points By Sheraton Cuenca and take advantage of free breakfast (local cuisine), a free return airport shuttle and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Additional perks include:
  • Swimming pool
  • Free self-parking
  • Express check-in, coffee/tea in reception and luggage storage
  • Wedding services, multilingual staff and a banquet hall
  • Guest reviews say great things about the helpful staff
Room features
All 120 rooms feature comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch flat-screen TVs with premium channels
  • Free infant beds, coffee/tea makers and heating

Similar properties

Reception

Oro Verde Cuenca

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
9.4 out of 10, Exceptional, 530 reviews
The price is ฿3,071
฿3,378 total
16 Nov - 17 Nov
Oro Verde Cuenca

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free local cuisine breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (61 centimetre high)
  • Height-adjustable showerhead
  • Lift (106 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 22 October 2025 to 25 October 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Four Points Sheraton Cuenca Hotel
Four Points Sheraton Cuenca
Four Points By Sheraton Cuenca Hotel
Four Points By Sheraton Cuenca Cuenca
Four Points By Sheraton Cuenca Hotel Cuenca

Frequently asked questions

Does Four Points By Sheraton Cuenca have a pool?

Yes, this property has a pool. Pool access is from 9:00 AM to 9:00 PM. The property will be renovating the swimming pool from October 22 2025 until October 25 2025 (completion date subject to change).

How much does it cost to stay at Four Points By Sheraton Cuenca?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Four Points By Sheraton Cuenca on 16 Nov 2025 start from ฿3,036.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points By Sheraton Cuenca pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Four Points By Sheraton Cuenca?

Self-parking is free at this property.

What time is check-in at Four Points By Sheraton Cuenca?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Four Points By Sheraton Cuenca?

Checkout is at noon.

Does Four Points By Sheraton Cuenca provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Four Points By Sheraton Cuenca located?

Situated in a shopping district, this hotel is within 1 mile (2 km) of Mall del Rio, Mirador de Turi and Museum of Metals. Cuenca Botanical Garden and Galeria FVega are also within 2 miles (3 km).

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Four Points By Sheraton Cuenca Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 273 out of 406 reviews
Rating 8 - Good. 79 out of 406 reviews
Rating 6 - Okay. 24 out of 406 reviews
Rating 4 - Poor. 15 out of 406 reviews
Rating 2 - Terrible. 15 out of 406 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mall and the breakfast was absolutely amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience in this hotel was amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at front desk charge you a double tax. If you question it they say is a government thing.... When is clearly stated eveywere passport with a tourist visa is exempt from this tax.. Hotel dont care they charge you anyway....
Stayed 1 night in Aug 2025

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
Stayed 1 night in Apr 2023

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe nice people
Stayed 10 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
Stayed 1 night in May 2024

10/10 Excellent

LEONARD

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS PROFESSIONAL.
Stayed 5 nights in Dec 2024

8/10 Good

Silvio

Liked: Cleanliness, staff & service
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
Stayed 2 nights in Sep 2024

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lunch was overpriced and the quality was subpar. Burger was dry and too small for USD 15.00
Stayed 1 night in Jun 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Stayed 4 nights in Sep 2024

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Stayed 2 nights in Mar 2024

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities
Too Noisy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2024

2/10 Terrible

John

N/a
Stayed 6 nights in Oct 2024

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great view for half the building. Excellent buffet

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.
Stayed 2 nights in Oct 2022

8/10 Good

Fabricio

Liked: Amenities
Excelente comida. La ubicación es conveniente dependiendo de que sitio deseas visitar en la ciudad. Por ejemplo la cercanía al mall y al turi.
Stayed 1 night in Oct 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Stayed 4 nights in Oct 2025

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e"lucky" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Christine Louise

Liked: Cleanliness, amenities
Classy!
Stayed 2 nights in Sep 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, amenities, property conditions & facilities
Personal
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
A really nice hotel with a fantastic view of the city! The personal was very nice and helpful!
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2025