Wifi in the room non-existent.
Room cleaning is average: on the first day I had to request it at reception!!
In 3 days of stay sheets and pillowcases were never changed (they were in need..)
A musty smell persists in the room - perhaps it comes from the curtains or poor ventilation.
Breakfast: rather poor in quality.
Plus : only one active coffee machine - despite a high number of guests (this forces to a long waiting lines)
NO bread toaster.
(Male) Breakfast staff ather rude and unhelpful.
The hotel was terrible, there was a lot of issues with the water and the service itself I couldn’t recommend you this hotel
I that I will never ever come back again to this place!!!
This hotel was well equipped and a fantastic value.. correction, an unbelievable value (when I booked anyway). They have a gym and a pool and sauna rooms...plural. They have breakfast buffet which is in my opinion pretty good. The rooms aren't luxury, but they are comfortable and clean with adequate bathroom facilities. The area is close to transportation and a walkable distance to a touristy part of town. It's in a university student area of town. The staff was a little cold to deal with, and their English wasn't great, but I had no issues. I'd go back in a heartbeat...especially if I got the deal I got the first time.
Estuvimos 3 dias sin aseo de los cuartos, los pasillos muy fuerte el olor a tabaco, cuarto con varias luces malas, ninguna provision de toallas y jabones, nuestros reclamos no encontraron eco, solo el ultimo dia un joven conserje nos trajo toallas y jabones
Huge room, modern interior, super clean and finally a cabinet where you can store enough clothes. I really loved it. The pool and saunas are great. The breakfast was tasty.
Everything was fine except the wifi. Most of the time the connection was poor or completely gone.
Teodora
เข้าพัก 1 คืน, สิงหาคม 2022
8/10 ดี
Mariia
12 ส.ค. 2022
Mariia
เข้าพัก 3 คืน, สิงหาคม 2022
6/10 พอใช้
Carol
เดินทางกับครอบครัว
26 มิ.ย. 2022
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
Great location near beautiful park.
Carol
เข้าพัก 5 คืน, มิถุนายน 2022
4/10 แย่
Jowel
เดินทางกับคู่รัก
23 พ.ค. 2022
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
We booked a room for 4 nights.
Found the room was modern to some extent but had stains on the floor. No room service or a telephone. Cleaning service was appalling! Shockingly they only clean the rooms every 3 days including bathroom.. even that didn’t happened in our 4 nights stay. Upon request they cleaned the bathroom one day and did not touch the bed. We had to make our own bed…that’s not what you expect to do when on holiday.!!! Air con makes a hell of a lot of noise but wouldn’t cool the room down.. 😅. Bedroom windows open wide with no safety catch… (not safe if your staying with little children). A little limited with the breakfast selection, practically the same items everyday… but they did have a good selection of coffee from the machine. 👌
Staff were mainly pleasant apart from one who was very arrogant. Metro station is approximately 10 minutes walk but through some quiet dark streets and pathways. Not for travelling alone in the night.
Not many nice places to eat out due to being a student area. It’s located in a very quiet area with not much to do.
Not the best location for tourist who are visiting Sofia and wish to spend time in the city centre.
Jowel
เข้าพัก 4 คืน, พฤษภาคม 2022
10/10 ดีเลิศ
Jelena
12 มี.ค. 2022
Jelena
เข้าพัก 4 คืน, มีนาคม 2022
8/10 ดี
Plamen
เดินทางกับคู่รัก
8 ก.พ. 2022
Hotel feels tired. Furniture and finishings are rather strange,especially room flooring. Pool is OK when not full of children as it is 25m and good for a swim. Sauna Park as they call it is good with 3 saunas to choose from and a steam bath. Fitness is decent too. Restaurant is OK, closes as 9PM and you do not other options nearby. Area around the venue also feels strange despite the park where you can have a walk. Lobby area seems spacious but feels empty to me. Business facilities not used, so no opinion there. WiFi is open and drops regularly, receptions has no LAN cables to give you and I do not even work the wired connections are avaliable despite LAN sockets in rooms. This was also the first hotel that I visited with its doors openning towards you. Also no telephone in rooms and no room service available.
Go there if you have business in the area, not worth a special visit.
I booked rooms on the hotel's website at the hotels to find a fridge and microwave and an electric stove and unfortunately these items were not the one that is the reason I closed this hotel. It is very disappointing that the pictures on the site do not reflect reality. The receptionist was generous and understanding and arranged for us only an electric kettle for the room. We were very disappointed.
Réservation pour 3 personnes. On a eu une petite chambre, avec un lit double. Après plusieurs réclamations, on nous a amené un lit pliable aux lattes cassées. Odeur dans la chambre, me semble t'il de la cigarette (rideau et tapis). Plupart des services sauna piscine etc, accessible avec supplement. Restaurant correct, mais trop cher, et service ultra lent (arrivé vers 19h30 partis vers 23h car on m'a oublié) la totale . Aucun gest de la part de l'hotel. A éviter a tous prix. Étonnant qu'il est classé 4 étoiles sur hotels.com
Dafina
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
25 ก.พ. 2020
Bel hotel, de bon standing, hall d'accueil, sympathique,
Petit déjeuner copieux, et varié surtout sur la partie salée,
Cuisine dans la chambre dépourvu de tout (pas de verre , ni couvert, ni casserole, .... RIEN nous permettant de se servir de la cuisine)
Service war mal freundlich und aufmerksam und dann wieder mühsam. Das erste Hotel bei dem ich Bezüge an der Hotel Bar nicht auf das Zimmer buchen kann, sondern gleich zahlen muss. Organisatorisch nicht immer auf der Höhe, aber bereit alles richtig hinzubekommen.
Alexandra
เข้าพัก 2 คืน, ธันวาคม 2019
6/10 พอใช้
Nikolay
เดินทางเพื่อธุรกิจ
12 ธ.ค. 2019
ชื่นชอบ: พนักงานและบริการ
It looks better on the pictures
Bad furniture, bad service at the front desk. In generally ok for its price.
Big room. They don't service the rooms every day - which is fine, if you know to expect it.
The elevator situation is a bit of a joke, sometime you have to wait for ages for the elevator to arrive.
The breakfast is worthless.
But the location next to the park is good. The gym is also good, but overcrowded. Didn't get a chance to try to pool.
Will most likely choose another hotel next time.
Ok value for the price though.
Mads
เข้าพัก 3 คืน, พฤศจิกายน 2019
2/10 แย่มาก
Maya, Varna
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
9 พ.ย. 2019
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Trashy.. We booked a suite, because we were traveling with our children. Room smelled like cigarettes and we found an empty whiskey bottle under the table. We mentioned it to the receptionist, when we were leaving, and while looking at the computer she mumbled "Well..ok. Sorry". Three words! Nothing even similar to a costumer service. Very disappointing- we re never staying there again...
Grand hôtel avec piscine et salle de sport ouvert aux personnes ne faisant pas obligatoirement parti de l’hotel.
Service à l’accueil un peu lent.
Confort de la chambre correct.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Reservation team วันที่ 1 พ.ย. 2019
Thank you very much for sharing your experience with us!
Best regards!
excellent staff. very helpful and friendly. shame was only one night! will certainly stay when next in sofia!
L
เข้าพัก 1 คืน, ตุลาคม 2019
การตอบกลับจาก Reservation team วันที่ 1 พ.ย. 2019
Dear L,
Thank you very much for your review following your visit to Vitosha Park Hotel. It was a pleasure to welcome you and we do hope to have another opportunity to welcome you back very soon.
With kind regards!
the door lock didn't work, the phone in the room and the TV remote didn't work, the bathroom sink was clogged
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2019
การตอบกลับจาก Reservation team วันที่ 1 พ.ย. 2019
Thank you for sharing your feedback with us.
We are very sorry to read of your disappointment following your stay and please allow us to extend our sincere apologies for all the inconvenience and negative impression caused.
With kind regards!
6/10 พอใช้
ผู้เข้าพักจริง
27 ก.ย. 2019
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Incredible staff. Good location over all for my needs on this trip.
The Hotel is showing its age and NOT in a good way !
Desperately needs an update and reinvestment in the property, broken or worn out EVERYWHERE... good value, yes , but not good ....
Skip the breakfast if they charge you for it.
Good bar .... Nice elevators ... not much parking , but normal for Bulgaria. Again , GREAT STAFF !
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กันยายน 2019
4/10 แย่
Boris
21 ก.ย. 2019
ไม่ชื่นชอบ: พนักงานและบริการ
Boris
เข้าพัก 1 คืน, กันยายน 2019
6/10 พอใช้
Jessica
16 ก.ย. 2019
ชื่นชอบ: พนักงานและบริการ
6.5/10
It had a lot of amenities, but It was cheaper to book at the hotel than on the app. Half of the staff spoke english, food way amazing!! But I wasnt impressed with my suite
The rooms are not а 4 star rooms. They are old fashioned and there was mould on the bathroom tiles. The customer service was non existent! The only positive was the quality of the food provided at room service.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มิถุนายน 2019
การตอบกลับจาก Rosen Stoyanov วันที่ 2 ก.ค. 2019
Dear Anonymous,
Thank you for sharing your feedback with us.
We are very sorry to read of your disappointment following your stay and please allow us to extend our sincere apologies for all the inconvenience and negative impression caused.
However we are glad to hear that you enjoyed the quality of the food provided at room service.
With kind regards
Rosen Stoyanov
General Manager
Outdated, cold swimming pool, the staff was friendly
ผู้เข้าพักจริง
เข้าพัก 1 คืน, พฤษภาคม 2019
การตอบกลับจาก Rosen Stoyanov วันที่ 2 ก.ค. 2019
Dear Anonymous,
Thank you very much for your review and I am pleased you enjoyed most of your stay with us. I was however concerned to note your comments on the interior of the hotel and the swimming pool and I am sorry to hear you found the level not to be at your expectations.
With kind regards
Rosen Stoyanov
General Manager