Dear Ee Ling,Thank you for taking the time to share your positive experience at Genting Hotel Jurong. We are thrilled to hear that Pop have provided you with excellent service, making your stay experience smooth and answering your questions patiently. We will make sure to pass on your kind words to them. We aim to provide comfortable and enjoyable accommodations for our guests, and it's rewarding to hear that your expectations were met.Thank you for choosing Genting Hotel Jurong, and we look forward to welcoming you back for another positive experience in the future.Warm regards,Karen KGuest Relations ExecutiveGenting Hotel Jurong

Dear Shazzasbazzar,Thank you for staying with Genting Hotel Jurong and for taking the time to provide us with your valuable feedback.  Genting Hotel Jurong take pride in providing our guests with the highest standards in hospitality. We are delighted to note that your overall experience met up to expectation.We valued our guest feedback and our management team had note on your comment in regards Beds comfort. We had feedback to our management in regard to your comment for further improvement.We would like to take the opportunity to thank your feedback. We look forward to your continued support and hope to welcome you back again in the near future. Please feel free to reach us should you need further assistance.Thank you.Best Regards,Karen KeeGuest Relations Executive

Dear Iqbal,Thank you for taking the time to share your recent stay experience with us. It’s always wonderful to read and receive such good reviews.Thank you for complimenting on hotel’s services and rooms cleanliness. It means a lot to us. This is our simple joy when we get to delight our guest.We hope you will stay with us and recommend us to your friends and family, as we would love to welcome them as well.Kind Regards,Miko.CGuest Relations Executive

Dear Andrew,Greetings From Genting Hotel Jurong and thank you for leaving a review of your recent experience. We recognize that your time is valuable and appreciate the feedback which you have provided.Once again, we thank you for taking the time to share your experience and hope to welcome you back for a better experience in the near future.Kind Regards,Miko.CGuest Relations Executive

Dear Chang Sung,Thank you for taking the time to share such wonderful comments regarding your recent experience at Genting Hotel Jurong.I am heartened to read that our well-appointed hotel service have provided you with an exceptional experience. It is heartwarming to know that you have thoroughly enjoyed your stay and that you had memorable experiences to take home with you.Feel free to reach out to us directly for room reservation whenever you travel back to Singapore again! We are looking forward to welcoming you back in near future and be of service to you again.Yours SincerelyMiko.CHospitality Executive

Dear Carol Stephania,Thank you for taking the time to share your wonderful experience at Genting Hotel Jurong!It is heartwarming to know that you have thoroughly enjoyed your stay and that you had memorable experiences to take home with you with the pleasant surprise.Every comment and compliment such as yours go a long way in motivating and inspiring our team who endeavor to extend a service of excellence to all our guests. I am so happy that all our team members have played a part in making your experience with us a pleasant and memorable one. They will be delighted to hear your compliments!Once again, thank you for choosing to stay with us and for being a part of our cherished memories too. We are looking forward to welcoming you back soon and being at your service again.Kind Regards,Miko.CHospitality Executive

Dear Tobey,Thank you for taking the time to write us the review of your stay.I’m sorry to hear that our setting hallway for breakfast is not up to your expectation. We will highlight this matter to our management team for further improvement.Hope that you will give us another opportunity to welcome you back for a more successful experience in the future.Yours Sincerely,Suriani Assistant Operations ManagerGenting Hotel Jurong

Dear Yasushi ,Thank you for taking your precious time to share with us on your recent stay.We are glad to hear you had a memorable stay.I would like to take the opportunity to thank you for the kind words commenting on our comfy room, prime location and friendly team member. I will definitely convey your message to our team member.We value our guests’ feedback seriously and your comments are most helpful and valuable to our Management team which is committed in ensuring a memorable staying experience for our guest.Thank you.Your SincerelyKaren KActing Hospitality Executive

Dear Mukesh, Thank you for taking the time to share your recent stay experience with us. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. May I kindly ask that you contact me directly for your future stay as I would like to oversee your reservation personally to ensure a flawless experience with us. I do hope this has not marred your overall impression of Genting Hotel Jurong and I hope you will return to stay with us again. Kind Regards, Karen K Acting Hospitality Executive

Dear Amrik,Thank you for your review and ratings! It’s always wonderful to read and receive such good reviews.We will ensure they receive the recognition they deserve for making your experience memorable. We hope you will stay with us and recommend us to your friends and family, as we would love to welcome them as well.Yours Sincerely,Karen KActing Hospitality Executive

Dear Takanobu, Thank you for your time to share your rating with us on your recent visit. We have noted your feedback on the room issues that you have experienced during your stay. We Sincerely apologize for the inconvenience and hope this will not mar your impression of the hotel.Please reach to us directly and hope you will allow us another opportunity to redeem ourselves in the future.Thank you.Yours Sincerely,Raymond LHospitality Executive

Dear Shinya,Thank you for your review and ratings! It’s always wonderful to read and receive such good reviews.We will ensure they receive the recognition they deserve for making your experience memorable. We hope you will stay with us and recommend us to your friends and family, as we would love to welcome them as well.Yours Sincerely,Karen KActing Hospitality Executive

Dear Doreen,Thank you for your review and ratings! It’s always wonderful to read and receive such good reviews.We will ensure they receive the recognition they deserve for making your experience memorable. We hope you will stay with us and recommend us to your friends and family, as we would love to welcome them as well.Yours Sincerely,Karen KActing Hospitality Executive

Dear Tobey,Thank you for taking the time to leave us a review of your stay. We glad that hotel location is convenient location for you to take a public transport.Thank you as well for the feedback regard on the water dispenser and we truly value your recommendation because it helps us focus on areas that require improvement so we could provide better experiences for other guests. I’m disappointed to note that the door was not close properly during your stay. We will highlight this issue to respective department. Please reach us to us and share more in detail of your experience so that we could identify the actual shortfall and correct our self.Here's hoping that you will give us another opportunity to welcome you back for a more successful experience in the future. Yours Sincerely, Miko.C Hospitality Executives

Dear Shin, Thank you for taking the time to share your recent stay experience with us.I do hope this has not marred your overall impression of Genting Hotel Jurong and I hope you will return to stay with us again. Kind Regards, Karen K Acting Hospitality Executive

Dear Pang,Thank you for your valuable feedback.We are very excited to know that you have given us a positive review. We glad that you have a great stay with us and we are looking forward to welcome you back to Genting Hotel Jurong.We would like to thank you again for the review.Thank youKind RegardsXiaofengHospitality Executive

Dear Mr Merwin,Thank you again for your feedback which is similarly to the one you have written on Google.We have went through the reply and we believe that the sentence on the carpark was not well explained.Firstly we would like to apologize again for the confusion, and we would like to explain in detail with regards to the carpark entitlement for our Inhouse guests. Guests are entitled for multiple exits for the carpark but we required guests to approach the reception to collect the exit car pass at the reception every time before they wanted to exit from the carpark. We do have given out additional carpark passes to guests who have requested due to their busy schedule. However we still issue out on per day basis. This is because of the expiry date of the car passes which we need to monitor and ensure that guests are not charged wrongly due to the expiry.Mr Merwin, we hope that we are clear on our explanation and we would like to apologize if this was not explained properly. I hope this has not marr the impression of the hotel and we are definitely confident that you will not experience the similar incident.Thank you again for your feedback.Kind RegardsFauziHospitality Executive

Dear Yin Ling,Thank you for your valuable feedback.We would like to sincerely apologize as we are unable to meet up to your expectation on service.We would like to hear more on your experience so that we could address the issue immediately. You may contact us directly and we are looking forward for your reply.Thank youKind RegardsWaranOperations Manager

Dear Anonymous, Thank you for your precious time to share your experience on your recent visit. We are pleased to receive 4-star rating from you and glad that you have enjoyed your stay with us. Thank you for your compliment on our friendly team member, Raymond. I will certainly pass your comment to him to motivate our team member to ensure our guests to have enjoyable stay experiences.We hope to see you soon for your next gateway trip. Yours Sincerely, BrendaActing Guest Experience Lead