2/10 แย่มาก
Nicole
20 เม.ย. 2026
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
What a disappointment this property was. I arrived and was given a room that had a dead bird on the path leading to my room. Along with a large pool of water from rainfall that required me to move and squeeze between patio furniture to get around the water. For such a centrally located hotel, it was a ghost town during carnival, which was the first red flag.
I finally access my room and immediately I could tell the room wasn’t clean. The kitchen surfaces and cabinets all had smear marks as if wiped down with dirty cloth. This was also the case in the elevator and glass windows. I opened a cabinet only to be hit with the strong odour of rotting garbage because bin wasn’t emptied from the previous guest. My room was changed because housekeeping and maintenance had left for the day which I found odd because it was only 6pm.
I get to my new room and it as worse. No hot water, dirty dishes/surfaces, and a safe that I couldn’t use. I had to return to the front desk 3 times because the room key I was given didn’t work and the electronic safe was locked and dead. Front desk told me to come back for a key to the safe which was a waste of time because there wasn’t a lock on the safe where the key could be used. I had a 14 hour travel day and couldn’t take a shower because there was no hot water or maintenance staff onsite. I cancelled the rest of my reservation.
All but one of the staff were very pleasant. The front desk lady on my checkout day had a bad attitude.
Nicole
เข้าพัก 4 คืน, เมษายน 2026
