Firstly I paid for a return airport shuttle as part of my room on arrival in siem reap I was told nobody would be picking me up which cost an extra 10 dollar in a taxi
Upon arrival I asked the receptionist why?Was then told it was only one way despite my receipt saying it was a return
My room was also meant to be a city view which turned out to be a load of metal/wooden shacks and not very a nice view at all
The bathroom looked half finished and not very clean
After just 1 hour I decided to book myself another hotel and leave the place as I just felt completely robbed by them in every way
Would not stay here again
My friend and I want to explain why we only gave them 1 star! The staff was very friendly and reacted right away! Unfortunately there were a few things which made our stay not comfortable and made us leave this hotel two nights earlier. We had a lizard in our bathroom and one in our prepared lunchbag. We know that lizards are common here but these situations made us feel uncomfortable. In addition to that, the sheets weren‘t actually clean! One of the towels neither. Even though I threw the dirty towel on the floor, the cleaning person just hang it up again.
We have two say, that they removed the lizard and that we got a fresh towel right away. They also let us switch the room because of the lizard and ants in our room but you just don‘t feel comfortable anymore.
The extra laundry service we paid for wasn‘t good at all. Our clothes had still stains and not everything was clean nor dry. After complaining, the money for the laundry service was refunded. Still, the manager did not excuse himself or refund anything for the incidents or days we left earlier because we didn‘t feel comfortable.
The hotel is really value for money, with free round trip airport transfer, daily breakfast, welcome drink and fruit plate. The manager is sincere and had sent me email in advance to arrange the airport pick up.
Friendly and polite staff and provided prompt service. The transportation was great, driver was very informing and was able to accommodate on a tight schedule.
Das Hotel ist etwas außerhalb des Stadtkerns aber dafür etwas näher an Angkor. Toll war der Abhol- und Bring-Service vom und an den Flughafen, welcher für uns kostenlos war.
Es wird außerdem ein Fahrservice angeboten, um Angkor erkunden zu können. Die Preise dafür sind recht üppig aber okay.
Genervt hat uns nur die unbefriedigende Nutzbarkeit des WLAN. Wenn man es nach mehreren Versuchen geschafft hat sich einzuwählen war die Internetverbindung quälend langsam.
L’hotel non è molto grande ma carino e arredato con stile e gusto. Le stanze sono abbastanza spaziose, l’unico neo per cui non merita pieni voti è il fatto che, avendo soggiornato in questo posto due notti, al ritorno dopo il primo giorno ci aspettavamo di trovare la stanza pulita è rifatta, cosa che non è accaduta. Il personale è gentile e sorridente, la colazione abbastanza varia.