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"Staff are brilliant, room was not as good as previous years but ok. Shower was poor this time, taps looked as though they needed attention. Issue one day with waterfall masonry where a chunk of stone fell into the pool from the top of the waterfall, thankfully missed swimmers. Was left all day and then repaired overnight. Overall a good place to stay. "

"This was an amazing hotel at a great price. Very clean with excellent service from the staff. They care about their customers and close to all the tourist attractions. I recommend staying here! "

"Amazing stay at downtown Sofitel and our family room was lovely, great Staff as well."

"They really earned their five stars"

"Good property."

"This property is a beautiful place to stay at , beautiful staff and very welcomed "

"Excellent hotel."

"I just want to personally thank Mr. Dumasal for the effort you put into my niece’s 2nd birthday last August 13–14. Even though I live miles away, I booked this stay for her, and it truly means so much. She may not fully realize it at her young age, but this is an experience we’ll never forget. Thank you for going above and beyond — we really appreciate it from the button of our hearts. "

"I booked pool access and wanted to open the room door for some fresh air but a stray cat entered."